Overview:
WiredPeople invites applicants to join our growing team as a Network Operations Manager to help develop and support our growing infrastructure and IT team. This role will report directly to the Chief Information Security Officer (CISO) and serve as a leader to our growing Commission.
This position will work onsite in Tallahassee, Florida.
This position will support FGCC’s network infrastructure and configure new network infrastructure to build resiliency. This position will monitor the day-to-day operations of network users to ensure the network and IT infrastructure are optimized, secured, and running smoothly. The Network Operations Manager should have a good working knowledge of the My Florida Network 2 (MFN2) and Fortinet network and security products.
Essential Functions / Responsibilities:
- Responsible for network operations and service levels for data and voice networking equipment, software and network processing devices.
- Develops and implements standards, procedures, and processes for the network operations.
- Plans and manages the support of new technologies (including wireless), network performance, and reliability.
- Plans for human resources, equipment arrangements, electrical power and cable requirements for telecommunications and information processing equipment.
- Ensure the computer network is fully operational and secured.
- Supports MFN2 (MyFlorida Network 2) connections for all FGCC sites, working with the MFN2 network operations center, MFN2 vendors, and the Department of Management Services Division of Telecommunications (DivTel) as needed.
- 7Maintaining computer networks and systems, including software, firewalls, VPNs, routers, and other physical hardware
- Installing and configuring network equipment to update or fix hardware or software issues.
- Updating security/network software to keep data and communications protected.
- Monitoring computer systems to improve network performance for computer systems and networks.
- Communicating networking issues to other employees and management, especially in training new users.
- Fixing software and hardware configuration issues for users on-demand or from inspection of the systems.
- Provide proactive and reactive support to all end users by addressing assigned network help desk incidents.
- Provide network support for the organization's information systems and peripheral equipment, such as servers, printers, storage devices, mobile devices, network devices and VoIP or Collaboration solution.
- Set up and support remote users’ connectivity.
- Support and administer telephony and its infrastructure.
- Develop business relationships to make sure IT objectives align and support business objectives.
- Frequent travel to the other sites within Florida to complete any necessary IT system work and end-user support.
Qualifications and Experience:
- Ability to design, deploy, and maintain computer networks, including cloud networks.
- Ability to implement network theory concepts.
- Ability to implement major network communications methods.
- Ability to complete network implementation, including remote network implementation.
- Ability to identify and remediate issues and technologies in network security.
- Ability to identify network security threats and attacks proactively.
- Ability to identify the tools, methods, and techniques used to manage a network and implement the tools selected.
- Ability to troubleshoot issues on a network.
- Ability to work under pressure and with multiple deadlines.
- Attention to detail and consistency of work output.
- Ability to develop and implement project plans.
- Ability to communicate clearly and effectively in writing.
- Ability to work independently.
- Ability to conduct efficient primary and secondary technical research online.
- Ability to troubleshoot network hardware and software issues.
- Knowledge of Fortinet network and security products.
- Knowledge of MFN2 and virtual routing and forwarding (VRF).
- Knowledge of current software/hardware products and technologies.
- Knowledge of virtualization, database, collaboration, and messaging technologies.
- Knowledge of routers, switches, firewalls, and networking technologies.
- Knowledge of the interactions between servers, operating systems, databases, networks, and storage with the ability to understand how changes in one area affect the others.
- Knowledge of security principles and best practices.
- Technical certifications preferred.
- Familiarity with Microsoft Visio and Excel.
WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,
and
training.
