You’re an experienced operations leader who both deeply loves to build internal company processes and brings a disciplined approach to corporate compliance and process execution. We’re EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring. You’ll help us achieve this mission by making sure we maintain excellent internal controls that keep our teams running smoothly and our customer data secure. In this role, you’ll join our small, growing team and have a profound impact on our compliance function while also setting the strategy for our internal operations.
Over time, you’ll have the opportunity to grow and become the go-to company resource for our internal process and compliance efforts. You’ll also be able to influence how we design and enact processes and procedures related to ongoing operational controls, including data security and regulatory compliance, as well as make recommendations for the tools we use to track and organize processes across the company.This fully remote role reports to our Vice President of Operations, and candidates are required to reside in the United States.
This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.
What You’ll Do
- Own procedure and process development and champion continual improvement across our company
- Administer our quarterly and annual planning cadence, including OKR processes and system QBRs
- Own the execution and completion of our annual SOC 2 audit, serving as the key point of contact
- Lead the implementation and integration of new tools for cross-functional usage
- Ensure teams are following standard operating procedures for access and data security and act as the guardian for access controls, including provisioning and enacting access control best practices
- Perform internal audits to ensure compliance with existing policies
- Manage contract negotiation with vendors and clients, eventually becoming our in-house contracting expert
- Lead HIPAA or related data security investigations and responses to customer inquiries
- Manage our state, federal, and international business registrations and ensure compliance with relevant regulations
What You’ll Bring
- 5+ years of experience in operations, to include process and procedures building, experience in system administration and vendor implementation, compliance support, or an audit function
- Familiarity with data security best practices and access control enforcement
- Exceptional attention to detail and ability to synthesize complex compliance requirements
- An understanding of cloud-based technologies
- Excellent documentation habits and abilities
- Ability to influence others towards desirable outcomes and results
- A drive to build and shape the EngagedMD operational processes and compliance function
- A mission-driven orientation to all you do
- Superior written and verbal communication skills
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
It’s Also Nice If You…
- Have familiarity with sensitive healthcare data and HIPAA controls
- Have successfully worked remotely with distributed teams in the past
What We Offer
- Competitive compensation and equity
- Medical, dental, and vision coverage heavily subsidized by the company
- Open Paid Time Off
- Paid family and medical leave
- Generous paid holidays
- 401(k) retirement savings plan
EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.
If reasonable accommodation is needed, please contact peopleops@engagedmd.com.
About EngagedMD
At EngagedMD, we embrace a mission-driven culture where committed individuals come together to make a real difference in healthcare. Our core values of integrity, collaboration, impact, recognition and growth inform how we work together. They also make possible our culture of belonging and excellence where our team members can be themselves, grow professionally, do their best work, and be rewarded for it. Join us today in our mission to help carers carry on caring.
