Care Navigator
Full TimeCambridge, OHAndHealth is a healthcare technology company created to help people reverse chronic disease. We are driven by the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve. We are looking for a Care Navigator to play an important role at AndHealth. In this role, you’ll help guide the patients through their journey at our customer location in Zanesville, OH with the goal of creating incredible health outcomes and ensuring they receive the care needed to live a healthier life.
You’ll work with our Physicians, Nurses, Health Coaches, and Patient Services team and provide feedback on how to best deliver a "wow" experience.
What you’ll do in the role:
- Properly prepare exam rooms for patient care by ensuring the room is properly stocked and cleaned.
- Monitor patient phone calls, receives, and routes test results for provider review, and collects data regarding patient medications.
- Room patients, check vital signs, and assess patient needs to communicate with provider.
- Assist provider with patient procedures as directed by the provider.
- Communicate effectively both written and orally with patients, patients’ families, coworkers, and other outside entities.
- Complete routine forms for patients as appropriate.
- Ensure chart documentation in the Electronic Health Record (EHR) is correctly completed in a timely manner.
- Perform lab tests as directed by provider, prepares specimens, operates lab equipment, and maintains laboratory documentation in accordance with CLIA standards and practice specific protocols.
- Reconcile billing from offsite labs by comparing daily lab log with patient EHR.
- Schedule offsite diagnostic tests and communicate effectively with patients.
- Facilitate referral processes for patients as needed.
- Take manual inventory of drugs.
- Perform front office duties as needed.
- Adhere to all community health center policies and procedures.
- Other responsibilities as needed based on business needs.
Education & Licensure Requirements:
- Bachelor’s degree is preferred.
- LPN Preferred.
- RN Preferred.
- American Heart Association Basic Life Support Provider (BLS) obtained or willing to obtain.
Other Skills or Qualifications:
- Experience working in an ambulatory or outpatient setting preferred.
- Proficiency in Microsoft Office.
- Ability to navigate Electronic Medical and Health Record (EMR, EHR) systems.
- A keen sense of ownership and ability to take initiative to make each patient’s experience better than the last.
- Excellent written and oral communication skills.
- Strong attention to detail and ability to successfully handle multiple things at once.
- You bring a servant-leadership approach to your interaction with everyone.
- You are comfortable with technology and learning new systems.
- You thrive when collaborating with others from multiple organizations.
Additional Requirements:
- (PPD) TB Skin Test - Proof ofnegativeTB skin test within thelast 12 months.
- (MMR) Measles, Mumps and Rubella or A Blood Titer provingimmunity.
- Varicella -(2)documented doses or A Blood Titer proving.
- HepB3 Series.
- (Flu) Influenza required.
- COVID Vaccine required.
- Additional health requirements may also be required.
Here’s
what we’d like to offer you:
- Equal investment and support for our people and patients.
- A fun and ambitious start-up environment with a culture that takes on big things, takes risks, and learns quickly.
- The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
- A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
- We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
- Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
