Weave is on a mission to elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.
The Business Analyst plays a pivotal role in this mission by supporting the Customer Experience Organization. You are responsible for generating insights that can be used to improve the customer journey. You will track usage patterns, identify trends, and form hypotheses about customer preferences, needs, and behaviors. You will make informed recommendations to business leaders and teams, supporting the company's growth. The ideal candidate is a deeply curious self-starter who will pursue understanding until they are satisfied with the results of their analysis.
You will need to have a strong understanding of managing analytics projects – making insightful recommendations on features, adoption campaigns, and retention strategies. The ideal candidate will also have experience working on projects across the customer journey and directly impacting churn and business performance.
Responsibilities
- Collaborate with cross-functional teams to identify and solve business problems using data.
- Analyze customer & market data to identify trends and patterns that can be used to decrease churn and support growth.
- Effectively scope and manage analytics projects in partnership with stakeholders.
- Help leaders and teams establish and monitor key performance metrics based on analysis of the data.
- Provide data-driven insights to stakeholders to support decision-making.
- Develop and maintain accurate and meaningful dashboards and reports.
- Train stakeholders on how to use data to make better decisions.
- Collect, clean, prepare, and explore data from a variety of sources, including internal databases, external APIs, and customer surveys.
- Form hypotheses about trends in the data and develop ways to test those hypotheses.
- Perform statistical analysis to identify trends, patterns, and anomalies in the data.
- Work with data engineering to build and refine data pipelines to automate data collection, processing, and delivery.
- Create data visualizations that are easy to understand and interpret.
- Write clear and concise reports and presentations – focusing on the “so what?”.
- Communicate complex technical concepts to non-technical audiences.
What you will need to accomplish the job
- Bachelor's degree in a quantitative field, such as mathematics, statistics, computer science, economics or business analytics.
- 4 years of experience in an analyst or role.
- Strong SQL skills.
- Experience with data management tools and technologies.
- Experience with data visualization tools, such as Tableau and Power BI.
- Experience with data analytics techniques such as cohort analysis, A/B testing, retention analysis, heat mapping, funnel analysis, etc.
- Excellent analytical and problem-solving skills.
- Strong communication and storytelling skills.
What will make us love you
- Experience with SaaS and/or Payments business models
- Experience working with APIs
- Familiar with web technologies (Javascript, Html, CSS), scripting and big data technologies (Java, Python, R, Spark, Big Query, etc.)
- Experience applying statistical methods for data analysis
- Exposure to Data Science, Data Modeling and analytics
- Critical thinkers with analytical skills
- Results-oriented
- A passion for staying up-to-date on the latest data analytics tools and techniques
- Strong business acumen
Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.All official correspondence will occur through Weave branded email.
We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to recruiting@getweave.com and we’ll confirm if you’re engaging with one of our Weave teammates!
