German Customer Support Specialist - Europe

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You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.</div><div style="direction: ltr;"><br></div><div style="direction: ltr;"><em><u>If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career.

This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales &amp; Success, Marketing, etc.), eventually.&nbsp;</u></em></div><div style="direction: ltr;">&nbsp;</div><div style="direction: ltr;"><u>The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit.&nbsp;</u></div><div style="direction: ltr;">&nbsp;</div><div style="direction: ltr;"><strong>Key responsibilities:</strong></div><ul><li>Taking ownership of customer issues reported and seeing problems through to resolution</li><li>Conducting product walkthrough and providing resolutions to customers' queries</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues</li><li>Provide prompt and accurate feedback to customers</li><li>Ensure proper recording and closure of all issues</li><li>Answering questions over email, phone calls, &amp; live video calls.</li><li>Finding ways to go above &amp; beyond to help customer.</li></ul><div style="direction: ltr;"><br></div><div style="direction: ltr;"><strong><u>About You:</u></strong></div><div style="direction: ltr;"><br></div><ul><li>Empathy, and patience.</li><li>Curiosity and a problem-solving mindset.</li><li>Previous experience at a start-up or in a customer support role.</li><li>Strong analytical background - our product is very math and numbers-heavy!</li><li>Solid verbal, written, presentation, and interpersonal communication skills</li><li>Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint</li><li>Experience working with Zohodesk or other support/service software</li></ul><div><br></div><div><strong><u>Must have:</u></strong></div><div><br></div><ul><li>Primary fluency in verbal and written communication skills in German is mandatory.</li></ul><div><br></div><div><strong style="box-sizing: border-box; outline: 0px; font-weight: 700; color: rgb(0, 0, 0); font-family: -apple-system, ;"><u style="box-sizing: border-box; outline: 0px;">How to apply for this position?</u></strong><br><br style="box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); font-family: -apple-system, ;"><span style="color: rgb(0, 0, 0); font-family: -apple-system, ;">Please fill out the form with the required details.

If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.</span></div><div><span style="color: rgb(0, 0, 0); font-family: -apple-system, ;">Tip:&nbsp;</span>Avoid using AI-generated responses. We want to hear from you!<br><br></div><div style="direction: ltr;"><strong><u>About PriceLabs:</u></strong></div><div style="direction: ltr;">&nbsp;</div><div style="direction: ltr;">PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL.

Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.</div><div style="direction: ltr;"><br></div><div style="direction: ltr;">With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.</div><div style="direction: ltr;">Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.</div><div style="direction: ltr;"><br></div><div style="direction: ltr;">Our customer base grew 10x since 2019 and in 2022:</div><ul><li>Our team grew 3x</li><li>We raised $30 million in funding from Summit Partners</li><li>We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts &amp; property managers</li></ul><div style="direction: ltr;">We continue to grow exponentially backed by a strong team to take us to the next level.</div><div style="direction: ltr;">&nbsp;</div><div style="direction: ltr;"><strong><u>Why join PriceLabs?</u></strong></div><div style="direction: ltr;">&nbsp;</div><ul><li>We are a remote-first organization and accept work from home as the norm.</li><li>Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, <a href="https://www.capterra.com/p/158348/PriceLabs/reviews/" rel="noreferrer" target="_blank">Customer reviews here</a>)</li><li>Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.</li><li>We are a freemium product, so marketing leads the charge on customer acquisition.</li></ul><div style="direction: ltr;"><br></div><div style="direction: ltr;">PriceLabs is an equal opportunity employer.

We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.</div><div><br></div><div><span style="font-size:10pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://pricelabs.freshteam.com/jobs" rel="noreferrer" target="_blank"><img src="https://s3.amazonaws.com/files.freshteam.com/production/58362/attachments/3006728885/original/1671714170XogEYsZuaxJM.jpg?1671714170" style="width: 620px; margin-right: auto; margin-left: auto; display: block; max-width: 620px; height: 205.989px;" class="fr-fic fr-dib" alt="1671714170XogEYsZuaxJM.jpg" width="620px" data-attachment-id="3006728885" height="auto"></a></span><br></div><div><br></div>", "datePosted" : "2024-07-16 10:21:44 UTC", "employmentType" : "FULL_TIME", "remote" : "true", "hiringOrganization" : { "@type":"Organization", "name":"PriceLabs" }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "", "addressRegion": "Chicago", "postalCode": "60603", "addressLocality": "Illinois", "addressCountry": "United States of America" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };