Quality Analyst - Collection Account (WFH Setup)

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines, and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

• At least one (1) year of proven working experience as Compliance administrator. Or, three (3) years of work experience in Quality Assurance in the debt collection industry.• Any bachelor’s degree or related field or equivalent• People-oriented and results-driven• Excellent active listening, negotiation and presentation skills• Competence to build and effectively manage interpersonal relationships at all levels of the company• In-depth knowledge of compliance and quality assurance in debt collection• Strong verbal and written communication skills• Knowledge in MS Office systems• Willing to work from home.

• Responsible for completing monthly Quality Assurance (QA) task and focusing on identifying failures in compliance, Oversight, Reporting, compliance & unfair customer outcomes.• Track, report and present findings and risks identified from all QA activities carried out.• To prepare appropriate analysis and provide recommendations for improvements to processes, systems, procedures, and compliance.• To be flexible with responsibilities and have a positive attitude towards any changes to role, company/departmental objectives, priorities, and targets• Plan, perform to ensure quality deliverables.• Document quality assurance activities.• Analyze customer grievances and other noncompliance issues.• Gather and organize statistical quality data.• Elaborate recommendation and oversee improvement actions.• Report on results of quality activities.• Detect coaching needs and take actions in accordance with these needs to ensure compliance with quality standards.• Analyze audit outcomes and carry out appropriate corrective procedures.

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.