Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You’ll Do
The Senior Partnerships Manager is a key role within PCMI focused on scaling our business through ensuring the success of our customers through the use of strategic partners within the PCMI ecosystem. This is an ideal role for an innovative, analytical team member to impact our product offerings and help drive our product roadmap. Reporting to the VP of Strategic Partnerships, this role will help identify, evaluate and implement partnerships that will enhance the overall value of PCRS (our claims administration system) for PCMI customers.
This role will also be responsible for managing existing partner relationships, ensuring that they are performing up to expectations, and are achieving their own success through our partnership. In addition, this role will be the ongoing point of contact with our partners.
In this role, you will:
Manage a portfolio of existing PCMI ecosystem partners
- Capture and maintain basic partner information and make it accessible to PCMI team members (who they are, what they do)
- Monitor adoption levels within the PCMI customer base
- Produce monthly metric reports on each of our integration partners and track success (from both a partner and client perspective) – financial / revenue tracking
Help grow PCMI business through strategic partnerships
- Partner with sales to identify and present new partner opportunities to customers
- Identify and conduct research on new potential partners
- Assist in the creation, distribution and evaluation of RFPs
- Assist in the drafting and reviewing of partner agreements
Help develop partner certification and technical onboarding processes
- Develop partner certification requirements; create a partner certification document for partners, and work with contracts to ensure all necessary certification language is in place
- Establish PCMI adoption goals for partners
- Develop a step-by-step onboarding process for partners resulting in a confirmed certification and go to market plan
- Participate in the go to market team to ensure organizational readiness to market, service and support new partners
Be the partner SME for customer implementations
- Participate in projects to deliver tasks related to partner integrations e.g. menus, DMS integrations, inspection companies etc.
- Be partner subject matter expert to advise customers and project teams during project planning and go-live activities
- Be an escalation point for partner related issues that arise during an implementation
Sustain partner operations and track success
- Be responsible for partner success in the PCMI customer ecosystem
- Manage senior level relationships with integration partners
- Be an escalation point for services and support teams for customer issue escalation and resolution
- Conducting monthly/quarterly reviews with each partner
What You’ll Need to Join Our Team
Experience
- Bachelor's degree in Business Administration or related field or equivalent work experience.
- Relevant industry experience strongly preferred (automotive / insurance / claims)
- Business/data analyst experience.
- Proficiency with querying databases to generate reports.
- Experience with analytic tools such as Tableau and Power BI.
- Strong technical background required (e.g. understanding of APIs, SSO, and sFTP)
- Strong proficiency with Microsoft Excel.
- Knowledge of Jira and Confluence.
- Project management background, preferred.
Skills
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to work well under stress.
Why Work For Us
- Competitive Compensation
- Health, Dental & Vision Insurance
- Short & Long Term Disability Insurance
- Flexible Spending Account (FSA)
- Voluntary Life Insurance
- 401k with Company Match
- Paid Time Off
- 10 Paid Holidays
- Paid Parental Leave
- Commuter Benefits
- Annual Bonus Program
- Professional Development Opportunities & Certification Bonuses
- Employee Events
- Office in Park Ridge, IL - Convenient location to Blue Line
Note: There will be minimal travel to the Park Ridge, IL office and client meetings, up to 10-20%.
Although the role can be remote, PCMI can only hire employees in the following states:
