Job Title:
Call Center Agent
Reports To:
Director of Traveler Services
General Overview:
Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, customer service, and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you! Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team.This is a full-time phone-based role, so you must be a great communicator with sharp listening skills.
We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent.
Role & Responsibilities:
- Deliver exceptional guest experience either over the phone or via email
- Process sales calls to close new individual sales for direct guest and travel advisors
- Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group
- Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries
- Follow sales techniques to close sales and maximize company revenue
- Effectively communicate and follow up with guests and travel advisors to collect payment
- Develop positive working relationships with various departments and staff
- Adhere to company policies and guidelines including attendance and workforce adherence
- Provide 5-star service at all times to our direct guests and travel advisor partners
- Other duties and responsibilities as assigned
Qualifications
- Positive, can-do attitude
- Excellent communicator with colleagues, leaders, direct guests & travel advisors
- Reliable and self-motivated
- Highly organized and able to prioritize assigned tasks for optimal use of time
- Able to work with minimal supervision
- A drive to deliver an excellent guest experience
- Exceptional problem-solving skills, accuracy, and a high attention to detail
- Quick learner with a desire to develop and grow within a collaborative team environment
- Team-oriented and results-driven
- Able to multi-task and handle projects in between calls
- Experience with travel sales is preferred
- Experience with RightRez flight software a plus
- Experience with Salesforce is a plus
- Experience with Centaur is a plus
For more information, please visit Mayflower Cruises and Tours website.
