Service Desk Technician

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018.

Now, we hold a controlling stake in 60 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team and we are incredibly proud of the work they do.

Arnet Technologies provides professional IT Support to businesses throughout Central Ohio. They focus on creating and fulfilling work experience that encourages creativity, passion, and individual growth. Their team of experts provide Cloud Computing, Managed IT services, Phone Systems including Teams Phones, Managed Cybersecurity, IT Consulting Services and Enterprise Backup and Recovery. Arnet Technologies focuses on eliminating their clients’ IT issues and providing them with robust technology that keeps their business moving forward.

• Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following: o Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices. o Works closely with clients, Arnet staff members, hardware and software vendors, and service providers.

o Responding to monitoring alerts. o Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data. o Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc. o Providing Tier II technical support to end-users for computer and network related issues. o Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios.• Ability to time track work in real-time through ticketing system.• Interpret best ways to meet client expectations and resolve customer tickets to fulfill service agreements.• Maintain client and internal documentation.• Understand support tools, techniques, and technology used to provide IT support.• Superior attendance and ownership of “hand-offs” when needed.• Improve customer service, perception, and satisfaction.

• Associates or Bachelor’s Degree with IT focus and/or 3+ years of IT support experience.• Experience working with IT consulting firms and small businesses.• Exposure to all versions of Microsoft Windows.• Experience with Microsoft Server (AD and Basic OS Support).• Experience with Microsoft Office / Office 365.• Proficiency in networking, hardware support and backup support.• Exposure working with Print Systems.• Excellent and clear written and verbal communication.• Proficiency in Malware/Virus Removal.• Exposure to Smartphone and tablet support.• Reliable transportationIf joining a team-oriented company in the tech space sounds appealing to you, let’s have a conversation.