POSITION DESCRIPTION
ROLE:
Account Coordinator
TEAM:
Accounts
COMPANY OVERVIEW
Salt XC is an agency driven by the philosophy of Experiential Commerce™. Our unique framework for designing better consumer experiences earns attention and drives action. We take an integrated approach that connects your consumer’s online and offline experiences through data, media, and memorable moments that drive brand transactions.
OVERVIEW
Account Coordinators are collaborative team members, committed to supporting the team and client as required. They work directly with the account team to understand how and when they can support and put a plan in place to deliver accordingly. To be a successful Account Coordinator, you should be proactive, positive, and passionate about company offerings and how they create value for clients. You are a skilled communicator both verbally and in writing, and have excellent presentation, customer service, time management, and computer skills.
CORE RESPONSIBILITIES
Client Relations
- Execute on behalf of your client online, offline, and everywhere in between
- Execution may require work in-field or in the office and will vary on a program-by-program basis
- Communicate with clients as required to understand their needs, deliver this information back to your manager and/or team, and execute accordingly
- Maintain updated knowledge of client products and services
- Identify and inform on industry trends
- Act as an extension of your client throughout planning, execution, and wrap-up – always keeping your client's needs top of mind
Team
- Collaborate with your direct team to facilitate client need fulfillment
- Work closely with partners and suppliers to ensure they have all the tools and information required to support your business
- Train, onboard, schedule, lead, and manage brand ambassadors as required
- Liaise with your manager regularly, ensuring they are aware of your activities, informed on client updates, and can support you as required
Financial
- Build small-sized budgets as required by your manager
- Own and oversee components of medium to large-sized budgets
- Reconcile small budgets; stay in close contact with your team to support as required
- Stay on budget in all circumstances, recognizing when a budget may not be sufficient and communicating this to your manager
- Manage purchases on behalf of the client and company, implementing detailed expense management practices to ensure all employee and corporate expenses are reconciled in a timely and correct manner
Project Management
- Overcome challenges and make suggestions to improve processes
- Support teams and committees within Salt to create positive culture and test/implement new policies, procedures, and processes
- Support your team with ancillary projects that support either the client or Salt on a day-to-day basis
EXPERIENCE & SKILLS
- 1-3 years of experience in the marketing industry, with experience executing programs on behalf of a client
- Excellent verbal and written communication skills
- Adaptability and strong problem-solving skills
- Excellent active listening and time management skills
- Ability to build rapport and collaborate with others internally and externally
- Organized with the ability to multi-task if required
- Proactive attitude with a passion for team and client satisfaction
- High level of efficiency and accuracy
- Strong foundational technology skills – familiarity with O365, social and digital media
- Passion for marketing and partnerships
REQUIREMENTS
- Ability to travel domestically and potentially across borders
- Must be able to work collaboratively with others, in both live settings and remotely
- Must be able to adhere to all provincial and federal regulations pertaining to COVID-19 restrictions
- Must be willing to work occasional weekends
OUR COMPANY VALUES
Salt of the Earth
We aspire to be good people. People who are humble, hardworking, honest, and kind to one another. People who are fun to work with, who trust and are respectful of each other.
Do What Is Right
We don’t believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.
Earn It
We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver, and the praise we receive.
Making Things Better
We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, from being curious, passionate, and solutions-oriented people who care deeply about what we do.
Seek Different Perspectives
We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better.Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.
