DEP West is seeking a full-time, motivated, team-oriented Junior Account Manager / Customer Service Representative with outstanding written/verbal communication skills as well as excellent analytical skills, automotive experience is a plus! This role will eventually turn into an Account Manager role.
Responsibilities:
- Assisting the Account Managers with their day-to-day objectives.
- Monitor and support clients & AMs on important monthly KPIs
- Assist and work with clients on inbound day-to-day support (emails, calls, SMS, etc.)
- Assist and work with the Senior Manager on day-to-day objectives.
Required Skills:
- Excellent presentation, communication, and customer service skills
- Must be organized, detail oriented, and punctual
- Proficient in phone, email, etc. support
- The ability to multi-task efficiently
- The ability to remain cool under pressure
- Proficiency with Microsoft Office Suite and Google Docs
- Google Suite
Benefits:
- Vacation days
- Generous PTO days awarded throughout the year/
- Healthcare
- Dental Insurance
- Vision Insurance
- 401K available
Life at Dealer eProcess
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more. \n\nDealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold. \n\nWe assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
Thrive Here & What We Value- Uncapped Commission Plan- RealWorld Training by Director of Amazon Advertising- Team Approach to Support Efforts- Comfortable Acting as a Trusted Advisor to Clients- Highly Motivated and SelfMotivated Personality- AwardWinning Company Recognized within the Automotive Industry- Collaborative Culture- Engaging Work Environment- InPerson Company/Team Events- Benefits include salary, plus uncapped commission, medical, dental, and vision benefits, 401k w/ match, PTO and Vacation, and Paid Maternity and Paternity Leave
