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Client Services Executive (Arabic Speaker) - FX/CFD

ThinkMarketsDubai, United Arab EmiratesOnsite
This job is no longer open

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. 
Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.We are seeking a Client Services Executive to join our rapidly growing global workforce in Dubai. This position will be the first point of contact supporting our diverse global client base in their day-to-day trading activities.

The main objective of the Client Services Executive will be to maintain ThinkMarkets' service quality standards and ensure clients’ needs and queries are resolved as quickly and as efficiently as possible. As a key player in our global market, we require candidates who are fluent in English and Arabic to cater to our diverse clientele effectively.

Responsibilities:


  • Answer incoming client inquiries via several channels including live chat, email, and phone
  • Show a solid understanding of our products, offerings, and processes to resolve client inquiries and progress the client through the account opening, funding, or trading process
  • Be a dedicated team player and collaborate with your colleagues and other stakeholders to meet and exceed your personal, departmental, and group KPIs
  • Spot and utilize cross-sell and up-sell opportunities during client interactions by using sound business awareness
  • Regularly liaise with other departments to stay up to date on regulatory requirements, offers, and internal processes
  • Keep accurate records of client communications and regularly update CRM entries and record all your activities
  • Process new client applications and open client accounts promptly ensuring internal deadlines and SLAs are met for client onboarding.
  • Awareness of the Operational Risk & Compliance landscape

Requirements:


  • Understanding foreign exchange, derivatives, margins, FX, index & precious metals and the brokerage industry is strongly preferred
  • Knowledge of trading platforms and the FX industry is mandatory
  • Fluency in Arabic and English is a must
  • Degree in a relevant field is preferred
  • Previous client service or Telesales experience in the Finance Industry, Capital Markets is highly desirable
  • Resilient and ability to thrive in a fast-paced environment
  • Organized and able to prioritize well with colleagues across the globe

Given the criticality of the role and the number of applications we will receive, only native Arabic-speaking candidates with relevant financial services, capital markets, and related industry backgrounds will be contacted. 

This job is no longer open

Life at ThinkMarkets

Headquartered in the UK and Australia, ThinkMarkets (formerly ThinkForex) is a global brokerage specialising in foreign exchange (?FX'), metals and global CFD trading, as well as spread betting. Dedicated to delivering high quality execution and service to an ever growing range of traders, ThinkMarkets is established as an industry leader in identifying and developing new trading technologies, having been named ?Best Broker Australasia?? by the World Finance Awards, ?Best New Contributor?? by FXStreet and ?Best Forex Broker in Asia?? at the China Forex Expo. The firm recently launched its proprietary in-house trading platform ThinkTrader, which gives the users the ability to trade on a multi-assets platform with greater functionality and execution. ThinkMarkets are focused on helping their users, and run a number of educational and support initiatives. As well as providing 24/5 customer support, ThinkMarkets also provide a full suite of tutorial seminars, webinars and videos as part of their cornerstone ThinkMarkets University. ThinkMarkets is a trading name of TF Global Markets (UK) Ltd, fully authorised and regulated by the Financial Conduct Authority (FCA) with licence number 629628 in the UK and the Australian Securities and Investments Commission (ASIC) with AFSL number 424700 in Australia. Forex, CFDs, Spread Betting, ThinkTrader Platfrom, Metals Trading, Energy Trading, Indices, Commodoties
Thrive Here & What We Value- Innovative solutions for traders & investors- Teamwork, innovation, continuous learning- Culture of excellence with boundary pushing- Competitive remuneration- Comprehensive benefits (annual leave, health insurance)- Hybrid working option and fully covered Multisport card- Modern office environment in Infinity Tower- Fast-paced, multicultural workplace- Customer service excellence across all channels- Positive approach to change
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