ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.
We are seeking a Client Services Executive to join our rapidly growing global workforce in Dubai. This position will be the first point of contact supporting our diverse global client base in their day-to-day trading activities. The main objective of the Client Services Executive will be to maintain ThinkMarkets' service quality standards and ensure clients’ needs and queries are resolved as quickly and as efficiently as possible. As a key player in our global market, we require candidates who are fluent in English and can communicate effectively with our diverse client base.
Responsibilities:
- Answer incoming client inquiries via several channels including live chat, email, and phone
- Show a solid understanding of our products, offerings, and processes to resolve client inquiries and progress the client through the account opening, funding, or trading process
- Be a dedicated team player and collaborate with your colleagues and other stakeholders to meet and exceed your personal, departmental, and group KPIs
- Spot and utilize cross-sell and up-sell opportunities during client interactions by using sound business awareness
- Regularly liaise with other departments to stay up to date on regulatory requirements, offers, and internal processes
- Keep accurate records of client communications and regularly update CRM entries and record all your activities
- Process new client applications and open client accounts promptly ensuring internal deadlines and SLAs are met for client onboarding.
- Awareness of the Operational Risk & Compliance landscape
Requirements:
- Understanding foreign exchange, derivatives, margins, FX, index & precious metals and the brokerage industry
- Knowledge of trading platforms and the FX industry is mandatory
- Fluency in English is essential
- Degree in a relevant field is preferred
- Minimum 2 years working in the CFD/FX industry
- Previous client service or Telesales experience in the Finance Industry, Capital Markets is highly desirable
- Resilient and ability to thrive in a fast-paced environment
- Organized and able to prioritize well with colleagues across the globe
- Must be willing to work full-time from an office
- Must be willing to work shift work, including weekends, overnight, public holidays if required
Given the criticality of the role and the number of applications we will receive, only candidates with relevant financial services, capital markets, and related industry backgrounds will be contacted.
