About the role:
The Customer Success Specialist (CSS) is part of the UPshow Customer Success team and manages UPshow’s SMB customers and supports its enterprise-class (large) customer base. The objective of this role is to: (1) drive adoption of the platform across the customer base; (2) coordinate and execute all aspects of Managed Services for customers; (3) work strategically with internal departments to ensure customer needs are met; and (4) provide a seamless and effective onboarding of new customers. CSSs provide a blend of strategic counsel; creativity; innovation, detail-orientation, and technical prowess.
Responsibilities:
- Execute client content strategy by managing all facets of the UPshow software
- Work with CSM’s and CSD’s to achieve success according to the defined account plans
- Responsible for regular updates of content including promotional, social & video content
- Manage the scheduling of content and changing playlists to meet the client's expectations
- Prepare and distribute reports on campaign performance
- Deliver platform usage reports as needed
- Participate in regular meetings with clients and execute action items relating to UPshow platform
- Coordinate with internal and external partners to execute all tasks of the Account Plan
- Partner with the customer's key stakeholders by building a strong working relationship
- Provide technical support & troubleshoot any software/hardware issues at client sites
- Coordinate with internal departments (Product, Creative, Implementation, etc) to deliver the needs of the client.
- Managing multiple projects and customers simultaneously must be able to prioritize effectively
Qualifications:
- 1-3 years of relevant experience in customer success or sales
- Bachelor’s degree or equivalent experience
- Excited about working in a high-growth, B2B SaaS environment.
- Experience managing your own book of customers including onboarding, monthly touchpoints and QBRs
- Strong written and verbal communication skills
- Action-oriented and ability to work well with ambiguity
- Familiar with Project Management methodologies
- Flexible self-starter who isn’t afraid to jump into the fire
- Patient demeanor and thoughtful communication skills
- Willingness to travel to customer locations as needed
About UPshow:
UPshow is the leading on-premise entertainment and performance marketing platform that develops branded digital networks for brick-and-mortar businesses. Its front-of-house and back-of-house solutions provide interactive digital marketing, entertainment, and communications to drive measurable outcomes. Founded in 2015, UPshow reaches audiences through more than 30,000 screens in businesses worldwide. Key customers include Buffalo Wild Wings, Dave & Busters, Smile Doctors, Crunch Fitness, ATI Physical Therapy, Burger King, and Sodexo.
Benefits and Perks:
- Competitive Compensation
- Stock Options
- Medical, dental, vision, life, and short-term disability insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Unlimited PTO
- Paid Parental Leave
- Mental Health and Recharge Days
- 401k Match
- Pre-tax Transportation
- Summer Fridays
- Employee Assistance Program
- Work from Anywhere policy, to respond to an ever-changing work climate
- Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours
This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives UPshow forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business.We look forward to your application.
UPshow is an equal opportunity workplace and an affirmative action employer.
We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.
