The Client Onboarding Coordinator oversees all aspects of the beginning of launching a New Business website. This includes but is not limited to:
- Arranging and conducting a Client Onboarding / Strategy Meeting (via GoToMeeting or in-house).
- Creating schedules for clients with a clear timeline of when things will be due from or to the client.
- Assisting with the completion of all necessary Set up Documents.
- Acting as the liaison between the client and all other internal teams that are working on the execution of the website and any additional products or services.
- Tracking of all work and its completion through various company systems (Email, CRM and Google Drive).
- Ability to clearly and confidently discuss company or third party products/tools to be set up or brought over on the client’s website.
- Completion of multiple quality checks throughout the process. Facilitating the actual “Go Live” of the website and transfer of client post launch to the Account Executive Team.
- Highly organized self-starter who adapts quickly to processes and has excellent attention to detail.
- Ability to work under pressure and handle multitasking multiple projects in different phases at once.
- Has a strong interest in learning about the Automotive Industry, websites and their associated tools, services and best practices.
- Must be proficient in Word, Excel and PowerPoint.
- Advanced email, phone and customer service skills.
Employee Benefits (after waiting period):
- Medical, Dental, Vision
- 401K with company match
- 10 Paid Holidays
- PTO and Vacation time off
DEP’S Top 5:
- Award-winning company recognized within the automotive industry
- Collaborative culture
- Numerous areas for growth
- Engaging work environment
- In-person company/team events
Life at Dealer eProcess
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more. \n\nDealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold. \n\nWe assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
Thrive Here & What We Value- Uncapped Commission Plan- RealWorld Training by Director of Amazon Advertising- Team Approach to Support Efforts- Comfortable Acting as a Trusted Advisor to Clients- Highly Motivated and SelfMotivated Personality- AwardWinning Company Recognized within the Automotive Industry- Collaborative Culture- Engaging Work Environment- InPerson Company/Team Events- Benefits include salary, plus uncapped commission, medical, dental, and vision benefits, 401k w/ match, PTO and Vacation, and Paid Maternity and Paternity Leave
