Job title:
Junior Credit Analyst
Reporting to:
Senior Credit Analyst
Location:
Cape Town
ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
OUR VALUES
Collaborative
- we’re a clan and work together as a team, always towards a common goal
Committed
- we’re accountable and follow through no matter the challenge
Curious
- we look for better ways to do things and make a positive difference
Connected
- we stay close to, learn from and look to understand each other and our customers
Compassionate
- we go out of our way to care about our colleagues, our customers and our community
OVERALL PURPOSE
Join our dynamic fintech company on an exciting journey in the world of credit. Lula is a fast-growing organization with a mission to support South African SMEs. We're looking for a Junior Credit Analyst to join our Credit Underwriting team, where you'll play an integral role in maintaining our credit approval process. If you're a Credit Analyst with a passion for fintech and a desire to drive efficiency while maintaining high standards, we'd love to hear from you.
As a Junior Credit Analyst at Lula, your role will involve:
- Evaluating Existing Client Data: Evaluating clients’ credit data and financial data in order to determine the degree of risk involved in lending money to them and using the data to recommend outcomes for existing clients to access their available capital facilities
- Credit Ticketing: Preparing basic notes about the degree of risk in lending money to clients
- Collaboration and continuous improvement: Work closely with the credit management team to maintain and enhance high-quality decision-making processes, with a focus on improving overall portfolio performance
- Idea Generation: Using ideas and solutions to meet customer needs ensuring that their expressed and underlying needs are satisfied
- Multitasking: Exhibit the ability to handle various ad-hoc tasks on a daily basis while maintaining a high level of accuracy
- Customer-Centric: Limited involvement with customers to streamline their in-progress credit applications. Contacting clients to do any credit underwriting overrides when needed
- Credit Lifecycle Expertise: Demonstrate a solid understanding of the credit lifecycle, including collection processes
- Platform Proficiency: Develop a deep understanding of our lending platform to ensure effective decision-making
- Ad-Hoc Projects: Be prepared to engage in other ad-hoc projects as needed to support the team's objectives
THE COMPETENCIES WE’RE AFTER
- Problem-Solving: Exhibit exceptional problem-solving skills, with the ability to think outside the box and make quick decisions.
- Resilience: Show resilience in the face of challenges and adapt to evolving situations.
- Team Player: Embrace a fun-loving, team-player mindset, always ready to support your colleagues and go the extra mile for the team and Lula.
- Start-up Mentality: Understand that we're all in this together and be eager to roll up your sleeves and actively contribute to our mission.
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- Matric certificate or equivalent
- Degree/Diploma in Administration, Operations or Finance
- 2-3 years Experience working in an Operations environment (preferably for a financial institution) would be advantageous
- Familiar with working on CRM tools (such as Zendesk) would be advantageous
- Experience in being able to handle multiple tasks concurrently
- Passionate about delivering customer experience above and beyond customer expectations
