Join Verinext, a trailblazer in digital business transformation, and embark on a journey to influence the technological landscape. With a strong emphasis on digital systems, data management, and hybrid IT solutions, we empower our clients to expand their digital footprint and enhance operational productivity. Our collaborative work environment and a decade of recognition as the "Top Workplace" by the Philadelphia Business Journal are among the many factors that foster growth and fulfillment among our team members. In this dynamic position, you will be a pivotal contributor to the daily functions and triumphs of our enterprise systems administration.
RESPONSIBILITIES
- Log incidents and requests into the ITSM platform.
- Provide onsite, telephone, remote and email support to customers.
- Ensure that support requests including application specific and others that cannot be resolved within 20 minutes (maximum) are properly routed to Senior Service Desk Engineers or external resources as needed.
- Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, and Exchange Server.
- Provide technical support for Microsoft Office Applications and Office 365
- Create and remove user accounts (Active Directory and other systems) according to pre-defined templates or procedures
- Maintain computer inventory and facilitate ordering of additional equipment when inventory is running low
- Image laptops for new/existing users
- Facilitate repairs with equipment vendors
- Perform Disaster Recovery testing on Infrastructure
QUALIFICATIONS
- 2+ years of related experience.
- Hands-on experience with the following technologies: Windows Desktop Platforms, Windows Server, Exchange Server, Small Business Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Applications
- A Bachelor's degree in Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
- Strong customer service skills
- Ability to work independently and in a team environment
- Strong verbal and written communication skills
PREFERRED CERTIFICATIONS
- CompTIA: A+, Network +
- ITIL
- Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2019, MCSA-SQL Server 2019, MCSE-Service Infrastructure
