Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.
Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.But that’s not the most remarkable thing about us.The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.As the primary point of contact for internal support and the gatekeeper for the Business IT team, you will play a crucial role in aligning our focus on key initiatives.
At Veo, we utilize Salesforce as our CRM and rely on Zuora to manage recurring subscription payments. Experience with the principles and operations of a recurring subscription business is crucial for this role, regardless of specific system familiarity.New features and improvements developed in Business IT are aimed at enhancing the systems mentioned. This results in new branches for requests, bug fixes, and numerous individual cases that require resolution.
Responsibilities:
- effective coordination
- clear communication
- efficient management of multiple minor queries
- analytical skills will be essential for synthesizing information
- identifying opportunities to streamline operations
- empowering e.g. sales to coordinate tasks independently and thereby enhancing overall efficiency
Each team member takes genuine ownership of the Business IT Team. Our culture is built on exceptional teamwork, integrity, and a readiness to assist one another, even during busy periods. We invest in each other to develop, thrive, and become more outstanding. In this role, you will manage a substantial volume of daily queries from various internal employees. It is essential to efficiently prioritize and execute these queries, ensuring that a challenging issue does not hinder progress. Effective coordination is key—delegate tasks when necessary and collaborate with team members to maintain productivity.
Maintaining meticulous records of inquiries and following up after conducting thorough research is critical for success in this position. After six months, you have ensured that we have, for the most part, kept our response time, and you have reduced the number of tickets for product owners and developers to the last advanced 10%. We have also created new self-service features based on ideas and initiatives from your experience, making multiple departments more efficient.At Veo, you'll be part of a thriving work environment where every day brings new excitement.
Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.Diversity and differences are valuable assets for us.
We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.Apply for this job
