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RESPONSIBILITIES AND ESSENTIAL REQUIREMENTS:• Manage and respond to inbound activity from customers in a timely manner.• Suggest product alternatives to meet customer delivery requirements.• Process orders in order entry system.• Reviews orders for availability, accuracy, and pricing.• Informs customer of shipping date and any possible delays.• Assist in expedite requests• Resolves customer problems and analyze customer’s needs.• Assist customers by suggesting alternative material in order to meet customer needs.Commitment to delivering quality and timely support with a pleasant demeanour to internaland/or external customers.• Holds self-accountable for complying with policies, procedures, and work requirements.• Ability to remain flexible to work on varying tasks in a team as well as individually.• Continuous Improvement: initiative to suggest and drive improvements to workflow andprocedures.• Works well within a team and makes productive contributions to the group and encouragesunity.• Maintain an energetic and positive attitude that promotes a team environment where allmembers feel included and respected.• Excellent communication skills and ability to convey information (written & verbal) in a straightforward and professional manner.• Ability to enter information with high accuracy and efficiently.• Deliver high-quality work with little to no errors.• Neat in thinking and action that supports managing competing demands, handling a heavyworkload, and maintaining accuracy in a high volume, fast-paced environment.• Ability to remain calm in high stress situations and always maintain a professional composure.• Demonstrates independent judgment and discretion to recognize problems, identify causes andtake corrective action.• Exhibit results oriented thinking by sets high standards for own performance in order to meetgoals and deliver expected results.• Ability to work independently or with minimal supervision• Ability to coordinate tasks to maximize productivity and successfully manage time.• Ability to understand and follow written work instructions, policies, and procedures in English• Ability to use available tools (measuring tape, gauges etc.) to develop or request accuratequotes.• Able to assist CSR level I employees resolve issue and act as a mentor to help develop productand procedural knowledge.• Display a good understanding of all APG product lines and assist customers by suggestingalternative material in order to meet customer needs.RequirementsREQUIRED EDUCATION AND EXPERIENCE:• High School diploma or GED required; some college preferred.• 2 years of customer service experience or 1 year of CSR I experience at APG• This position is hybrid, allowing you to work remotely one day per week.Salary Description20.00 per hour
