ApplyJob Type
Full-timeDescription
The Amivero Team
Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.
Special Requirements
- Bachelor Degree +10 years of experience
- US Citizenship Required to obtain Public Trust
The Gist…
Our Customer Success Managers are responsible for helping government agencies partner with GSA to implement enterprise technologies. You will work to manage all communication, budget and project timelines to ensure the on-time delivery of technical solutions.
What Your Day Might Include…
- Develop and maintain journey map and document partner experience through process.
- Develop and deliver a feedback plan for partners through surveys, interviews, etc.)
- Manage all feedback from partners using surveys, customer interviews, etc.
- Track partner downtimes or outages and collaborate with internal teams, such as communications and user support to ensure customer issues are resolved.
- Work with internal teams to develop and deliver a plan for integration support for communication and updates.
- Communicate technical communications or integration support updates to partners.
- Connect partners with UX to assist in research opportunities.
- Audit current processes to ensure a continued positive partner experience. Identify areas of process improvement.
- Track partner-wide partner sentiment, success, and processes.
- Ensure the team understands partner success goals and objectives.
- Attend team and stakeholder meetings, participate in and/or direct working groups, preparation sessions and other planning-focused engagements and informational sessions as necessary.
Requirements
You'll Bring These Qualifications...
- Bachelor's Degree +10 years of experience
- US Citizenship Required to obtain Public Trust
- Experience working in a technical environment.
- Experience in proving cost estimates and project timelines.
- Expert ability to build and manage customer relationships.
- Knowledge of Login.Gov.
- Previous experience managing project timelines.
EOE/M/F/VET/DISABLEDAll qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
