Dorsia is seeking a Hospitality Business Partner who will be responsible for managing and nurturing relationships with key restaurant partners. This role requires a proactive, customer-focused professional who can drive client satisfaction, identify growth opportunities, and ensure the seamless delivery of our products and services.
In this role, you will:
- Develop and maintain strong relationships with key accounts.
- Serve as the primary point of contact for clients, addressing their needs and ensuring high levels of satisfaction.
- Conduct regular check-ins and business reviews with clients to understand their needs and provide tailored solutions.
- Identify opportunities for upselling and cross-selling our products and services.
- Collaborate with the sales team to develop and execute strategic account plans.
- Achieve or exceed sales targets and revenue goals.
- Coordinate with internal teams to ensure timely and accurate delivery of products and services.
- Address and resolve any client issues or concerns promptly.
- Monitor client satisfaction and implement improvement plans as needed.
- Stay updated on industry trends, market conditions, and competitor activities.
- Provide insights and feedback to the product development team to enhance our offerings.
- Attend industry events and conferences to network and promote our brand.
- Maintain accurate records of client interactions, sales activities, and account plans in the CRM system.
- Prepare regular reports on account status, sales performance, and market trends for management review.
What we’re looking for:
- Bachelor’s degree in Business, Hospitality Management, or a related field.
- 5+ years of experience in account management, sales, or customer service, preferably in the restaurant or hospitality industry.
- Strong understanding of the restaurant/hospitality market and its dynamics.
- Proven track record of achieving sales targets and managing key accounts.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Google suite
- Willingness to travel as required
Compensation & Benefits:
- Salary ranges are based on paying competitively for our size and stage. We determine our pay by considering skills and experience related to the role, location, and ensuring internal equity relative to other Dorsia employees
- Competitive base salary + commission + meaningful equity
- Flexible PTO
- Medical, dental and vision insurance
- FSA
- Commuter benefits
- Free membership to One Medical
- Teladoc
- Talkspace
- Kindbody
- 401(k)
- In-office lunch 2 days a week
- Employee Dining Credits
Work Location:
This role is located fully onsite in our Miami office.
Our Core Values
Lead with hospitality.
We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.
Mise en place.
We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.
Go around the table—then commit.
We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings.
Our product is our signature dish.
We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.
Optimize turn times.
We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.
Savor it.
We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride.
Stay hungry.
We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.
