Provide day to day installation and maintain the company’s computer hardware, software and support for network infrastructure. Schedule and perform hardware and software installations, configurations, upgrades and maintenance to operating systems, and layered software packages. Ongoing liaison with user groups to implement programs, determine needs and resolve problem situations. Provide technical support, training, troubleshoot and resolves technical issues and respond to help requests in person and by phone with outside vendors and to end users. Support new hardware deployments, implementation and programs.
ESSENTIAL EDUCATION AND EXPERIENCE: Bachelor’s Degree or equivalency in Computer Science or related discipline. Experience in network administration, including maintenance and configuration.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assists staff with the installation, configuration, and ongoing support of desktop computers, peripheral equipment and software within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Works independently, and with IT Operations staff as appropriate to determine and resolve problems received from clients.
- Interacts with numerous application platforms in a multi-layered client server environment. Ensures desktop computers interoperate effectively with various systems including associated file servers, email servers, application servers, and administrative systems.
- Trains and orients new hires on use of hardware and software. Assists in maintaining, hardware, and software records and inventory.
- Eager to learn and stay abreast of the latest technologies and systems and are willing to adopt best practices.
- Have experience installing, managing, configuring and troubleshooting windows operating systems in desktop environment
SKILLS/COMPETENCIES REQUIREMENTS:
- Strong team attitude
- Works well independently
- Interpersonal skills
- Excellent written and verbal communication skills
- Proficient in Lotus Notes, Microsoft Office, Microsoft 365 environment
- Organization, planning and prioritization skills
- Strong analytical, problem solving and judgment skills
- Strong customer service orientation
- Commitment to company values
PRIORITIES:
Maintenance, desktop security, help desk
