Dynamic, collaborative, creative, motivated - not the typical words you think of when describing a Freight Forwarder, but then again, our award-winning culture and team are far from commonplace in this industry
Job Description
Major Duties and Responsibilities:
- Supports the overall strategy, metrics, and processes to deploy an optimized quality network.
- Monitors teams adherence to service quality level.
- Make proactive recommendations and offer/presenting solutions to the Enterprise Quality Manager to improve quality and work efficiency.
- Assist in the implementation of policies, operating procedures, quality systems and programs which ensure proper compliance, and support to meet service quality standards.
- Share knowledge, skills and information with other personnel in the Quality team and across functional areas.
- Active participation in all regulatory, third party and customer audits and inspections, and corrective action response.
- Ensure good performance by quality assurance auditors by mentoring, training, setting expectations, providing accountability, and performing evaluations.
- Maintain a fair and professional work environment that focuses on the business & Quality objectives, but also balances quality of work-life factors for employees.
- Attend and participate in all appropriate meetings.
- Follow up with implemented programs (Monday.com, Bridge Platform for training, Jira Software, operations systems, etc.) to ensure compliance by employees and other personnel in the facility.
- Prepare the program and reports related to internal and external quality control audits.
- Perform the necessary tests to review the conformity of the internal corrective actions, CAPA control.
- Schedule the activities of the quality management system.
- Owner of the quality documental control audits to review the procedure compliance.
- Provide support to internal clients with quality management needs such as data, copies of certificates, quality documents, procedures and changes in them, etc.
- Created and maintenance the 411 new restructures (Quality Management File)
- Assist Quality Manager in the functions that are required for the fulfillment of the objectives of the area.
Required Skills, Experience, and Education:
- 4+ years of managerial experience
- Bachelor’s Degree in Business Administration, quality or industrial engineering
- Fluent in Spanish/English both verbal and written.
- Proficient in Microsoft Office applications.
- VISA to travel to the internal and external audits of the company
- Able to make creative, timely and independent decisions
- Work overtime as needed
- Quality Expert Development; ISO Norm 9001-2015 Certification, and ISO Norm 9001-2015 Internal Auditor Certification.
Desired Skills, Experience, and Education:
- Knowledge in other ISO27001/45001/14000 standards
- Confident, team-oriented, and enjoy working in a fast-paced environment
- Knowledge of project development.
- Creative, innovative and proactive.
- Analysis capacity.
Physical Requirements:
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
