Application Support Analyst

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility’s SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation.

Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. Logility is a wholly owned subsidiary of American Software, Inc. (NASDAQ: AMSWA). To learn how Logility can help you make smarter decisions faster, visit www.logility.com.

Supply chain is challenging, every day presents opportunities to make the world a better place. The innovation, engineering, quality, product management, technology, and agile teams within Logility take pride in how our clients are utilizing our unique platform to make a difference in their communities by designing sustainable supply chains. We’ve asked our teams what makes Logility a great place to work and the most common answer – “how we employ technology to transform supply chains" We look forward to you joining our team and leveraging your passion, curiosity, accountability, and teamwork to make a difference in our organization.

Our Application Support Analyst will serve as the first level of engagement for clients and troubleshoot unexpected results and error messages within the application. They will need to answer general questions with regards to the application, provide guidance on application features and uses, and provide basic insights on application capabilities to client to help them understand their system and the issue being reported. They will be responsible for collecting client feedback regarding new features and improvements for submission to development.

The Application Support Analyst will recreate, confirm, and document software defects (prove document) and submit to the development team along with providing a workaround, when possible, for issues awaiting a development correction. They will need to test and confirm defect corrections provided by development that resolved reported issues. They will also need to provide client follow-up for confirmation that issue was resolved and overall be a liaison to Development on client’s behalf.The Application Support Analyst will need to have great communication skills along with effective decision making to help our clients resolve issues. This person will need to be well organized and will need to hold themselves at a high standard for their quality of work. These high standards should be fueled by passion, accountability, and curiosity within their role. The next Billing Analyst should be able to work as part of a team and independently with honesty and integrity. They will have a high awareness of past and present experiences with the ability to recognize and learn from success and failure alike and the will have the flexibility and adaptability to adjust quickly to changing priorities and conditions.