The main objective of this role is to oversee the due diligence and onboarding process for new MGA opportunities while managing the ongoing operational processes for MGA programs across the US Specialty business. This role demands a deep understanding of the MGA landscape, excellent stakeholder management, and strong communication and project management skills. The work environment is fast-paced with strict deadlines. The ideal candidate should be entrepreneurial, hands-on, and highly curious about the business.
The Manager, Specialty Underwriting & Operations will assist with four critical functions within the Specialty Operations team:
- Assist with onboarding of new MGU/MGA program partners.
- Act as a true business partner to Specialty Underwriters to assist with any operational aspects of their program(s).
- Practice continuous improvement on process, procedures, and documentation efforts for the Specialty team.
- Ad-hoc special projects.
Minimum Qualifications:
- Bachelor's degree and/or 5+ years related experience.
- 5+ years of insurance experience, working for an insurance carrier or MGU/MGA insurance program.
- Commercial insurance experience is strongly preferred.
- 3+ years of project management experience.
- Insurance education preferred (AU, CPCU).
Primary Job Functions:
- Lead the due diligence process for new MGA opportunities with a focus on specialty and commercial products.
- Undertake operational due diligence activities and provide recommendations for executive approval.
- Lead the onboarding and implementation of new MGA programs across all departments.
- Manage and oversee the ongoing operational processes for existing MGA programs.
- Lead the renewal due diligence process for existing MGA programs.
- Plan, prioritize and project manage due diligence and onboarding activities across multiple MGA opportunities and programs.
- Prepare and present project plans, status reports and operational reports.
- Evaluate and improve operational processes across the business.
- Consult, advise, guide and resolve issues across all functional departments.
- Communicate effectively with a wide range of internal and external stakeholders.
- Work closely with the Regulatory and Compliance team to ensure operational processes are compliant with all relevant and local regulations and operational data is available for Regulatory and Compliance reporting.
- Support the management and oversight of the MGA partner Audit program.
- Support, advise, assist, guide, and resolve problems for functional leaders.
- Effectively use and champion various internal tools, including Monday.com, HubSpot, Prevalent and Salesforce.com.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Periodic Job Functions:
- Partner with functional teams to resolve issues and implement application enhancements.
- Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals.
- Other duties as assigned.
Skills & Competencies Required:
- Excellent interpersonal and communication skills
- Demonstrate the ability to collaborate and deliver results in a matrix organization.
- Proven ability to manage multiple projects and subtasks to schedule.
- Strong written, verbal, and presentation skills in English.
- Sound problem resolution, team building and decision-making skills.
- Demonstrate the ability to collaborate across multiple groups.
- Should be able to work independently with minimal supervision.
- Utilize project management skills for delivery of projects, including scope, time, communication, risk, cost, resource, and quality management.
- Ensure project documents are complete, current, and stored appropriately.
- Track and report budget performance to objectives.
- Able to travel as required.
Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
