Customer Support Specialist (AgVision)

The AgVision Customer Support Specialist is a vital part of the team to help resolve customer software issues and questions. The support specialist works with a high degree of independence and exercises discretion and professional judgement in performing their daily duties and responsibilities.

As an active member of the Technical Support team, he/she assists and works closely with other team members as well members of (the Hardware/Technical Services, R&D and sales departments) in fully resolving customer issues and questions in a timely manner.  With increased proficiency and knowledge, the employee is then able to conduct AgVision training of customers and to complete projects/assignments within the allotted timeframe.  The employee is expected to professionally address questions and issues via phone calls, written correspondence and on-line queries from AgVision customers regarding all AgVision software products.He/she must ensure complete and thorough documentation (on-line and written) when troubleshooting customer calls and when conducting in-house (Alpha) AgVision software testing.

 The employee also is an active participant in R&D projects/initiatives during the design, testing, beta testing and deployment of new software products.  Some travel to customer sites may be required.  The employee must be able to quickly learn and become proficient in supporting all enhancements, changes, features and updates of the AgVision programs.  The employee also is encouraged to provide innovative ideas and suggestions to management and to his/her peers.