This position requires an organized, detail oriented and efficient individual to support the development and oversight of the Warranty Compliance team and products. Duties include developing and reviewing policies and forms, assisting with product development and ensuring compliance throughout program onboarding and product distribution. Additional responsibilities may include training, marketing reviews, and regulatory change management.
Minimum Qualifications:
- Bachelor's degree or equivalent experience.
- 7-10 years' of experience in insurance, specifically service contract/warranty compliance.
- Completion of Professional Designation i.e. CPCU, ACP, ARC and/or AINS.
- Experience in supervision of compliance, regulatory analyst or specialist roles.
Primary Job Functions:
- Develop product consumer forms and contracts, inclusive of service contracts for auto and consumer goods, home protection, limited warranties and motor club programs.
- Oversight of forms and rate filings with State Insurance Departments, direct contact with these departments may be required.
- Assist with product development.
- Monitor state insurance department bulletins for regulatory changes and updates; communicate such changes to underwriting teams, independent agents and brokers.
- Interpret and apply information from state insurance statutes and provide guidance to underwriters, licensing and other teams.
- Manage workflow process for all Smart Auto Care, Consumer, Home, Wireless and Auto TPA forms and programs.
- Responsible for the coordination, preparation and distribution of bulletin notifications as required.
- Generally assist the compliance team to ensure completion of projects within the projected target dates.
- Assist and manage internal audits to ensure compliance throughout the product onboarding and sales process.
- Supervise Regulatory &/or Compliance Analyst.
- Special projects as assigned by EVP, VP, &/or Director of Compliance.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Requirements:
- Deep understanding of limited warranties, service contracts and motor club products.
- Effective communication and writing skills, including grammatical usage, persuasive copy and style.
- Self-motivated, with the ability to work both independently and with a team.
- Ability to analyze issues, problem solve and recommend actionable responses.
- Ability to communicate and interact professionally with internal and external customers, including executive management.
- Ability to conduct legislative, regulatory and statutory research to ensure product and licensing compliance with state requirements.
Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
