This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Life at Stonehill
Stonehill, a direct hospitality lender, is actively providing permanent hotel loans, bridge loans, mezzanine loans and preferred equity investments secured by hotel assets. Founded in 2013, Stonehill provides creative finance solutions for acquisitions, recapitalizations, refinancing, repositions and renovations. The principals of Stonehill have combined to originate and structure over $3.0 billion of hospitality debt, and since closing their first fund in 2014, Stonehill has completed more than 80 transactions totaling over $1 billion.
Thrive Here & What We Value- Collaborative work environment- Mentorship and professional development- Process improvement and efficiency- Customer service-oriented culture with promptness in guest requests- Cleanlinesm, attention to detail, maintenance reporting- Teamwork among housekeeping staff- Emphasis on teamwork and collaboration- Professional development opportunities for employees- Supportive work environment valuing individual contributions- Collaborative approach with business partners- Exceptional project management skills- Exemplary communication, organization, presentation skills- Quality service focus- Confidentiality and data integrity
