Why Deephaven Mortgage?
Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing.
We offer our loans through a network of 1,000+ independent mortgage brokers. We also buy loans from more than 200+ correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.
Job Overview
The Cross Channel Operations Support Specialists (Ops Support) play a crucial role in supporting our Wholesale and Correspondent business channels. They review all loan submissions for completeness, to ensure that required information and documentation has been provided. Ops Support is responsible for submitting files to underwriting as soon as they are complete. Additionally, they seek to enhance the submission process by implementing quality checks, automation, and system improvements to increase efficiency and accuracy.
What You’ll Do
- Review and index loan documentation
- Confirm loan information
- Identify and communicate outstanding requirements to applicable parties, including Account Executives, Loan Officers, Loan Processors and Sales and Operations Leaders
- Complete loan services and tasks to prepare for underwriting
- Provide excellent customer service to our partners by email and telephone
- Manage pipelines to ensure Service Level Agreements (SLA’s) are met
- Collaborate with managers and technology partners to improve systems, ensuring greater efficiency, user-friendliness, and accuracy throughout the loan process
What We Need
- Excellent written, verbal, and interpersonal communication skills to effectively work with team members and business partners
- Proactive approach to workload; ability to handle multiple tasks and priorities
- Organized, analytical, detail-oriented, and self-motivated individuals
- Encompass knowledge preferred
- Mortgage experience preferred
- Compliance with Deephaven Policies and Procedures
You Are Someone Who
- Strives for accuracy and pays close attention to detail
- Enjoys building strong relationships with customers and team-members
- Promotes company values while providing optimal customer service
- Thrives in a fast-paced environment while embracing change and innovation
Our Perks
- Competitive base salary
- 401(k) plan with an employer match
- Health insurance with a generous employer contribution that begins day one of employment
- Flexible work/life balance with Responsible Time Off
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