Summary
The purpose of this position is to ensure that all hardware and software solutions for the organization and its end users are working properly and secure.
Essential Functions
· Resolve hardware and software issues as reported by end users in the form of phone calls, emails, and IMs.· Log issue resolutions into the KACE Ticketing System, including the time to resolve/support/monitor end users.· Resolve and escalate incidents in accordance with IT escalation policies.· Install, upgrade, maintain, and support approved software for Voxx International.· Assist end users with accessing networks and systems as authorized.· Log work into the KACE Ticketing System, including all project work that has been approved, for proper tracking and reporting.
Additional Responsibilities
· Provide assistance with projects when requested
Knowledge and Skill Requirements
· Certifications (A+, Network+, Security+, MCP) or equivalent work experience· Ability to deploy, configure, and support operating systems on desktop (Windows/MAC) and mobile (IOS/Android)· An understanding of information security within systems and user devices· Experience troubleshooting end user issues, at the office and remotely, in a timely mannerVOXX International Corp., offers all full-time employees’ medical, dental, vision (company fully pays vision), 401(k), life insurance, short-term disability and long-term disability.VOXX is an EOE.
