Director of Operations

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Director of Operations to help us scale our California pharmacy. We are looking for a Director who is detail oriented and is driven by an ability to #makeithappen for our customers and their furry (and scaly!) friends no matter what. You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.

Operations/Workflow Management Responsibilities:

• Oversee day-to-day site operations and output including overseeing processing and logistics, compounding in the lab, implementation of new equipment for quality and efficiency improvement, and ensuring efficient utilization of workspaces by lab staff.
• Manage and improve the flow of orders within & between process areas, compounding, final verification and shipping to ensure on-time delivery for clients. 
• Collaborate with PIC in order to deliver consistent 100% adherence to production metrics in order to meet backstock goals.
• Ensure daily script and lab output goals are achieved.
• Develop process improvements to optimize the workflow, layout, and systems in place.
• Review and analyze reports on workforce management, on time delivery, and quality to ensure a smooth operation. 

People Management Responsibilities:

• Direct and Manage operations team consisting of Compounding Technicians, Compounding Pharmacists, Department  Leads, and PIC in the execution of daily/weekly operating plans. Total staff is 40 employees and growing!
• Direct reports include the PIC who manages the compounding lab, 2 verification Pharmacists, and the Processing Manager overseeing processing. 
• Provide guidance and feedback as a subject matter expert to internal teams on compounding, workflow questions, operational goals, projects etc.
• Partner with Sr. Director of Pharmacy Operations on headcount planning, hiring, and employee development for the LA site. 

Process & Quality Improvement Management Responsibilities:

• Lead all site projects as assigned by leadership and ensure all timelines are met. 
• Assist in formulary management which includes creating new formulas and sending them out for testing.
• Improve inventory and spatial organization based on growth and change in the lab. 
• Work alongside the quality team to enable and ensure robust quality assurance processes including formulary updates, compounding processes and procedures, and new training implementation.

Minimum Qualifications:

• You have 5+ years of Managerial experience with a team of 15 or more. Ideally in a pharmacy or production environment.
• Your attention to detail is impeccable, and you have incredibly high standards for accuracy and quality.
• You are collaborative and have a desire to work in a team-oriented, fast-paced, startup environment.

What we offer!

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Company Stock Options
• Pre-tax commuter benefits, dependent care, HSA and FSA
• Employer-paid short and long-term disability leave, parental leave, and life insurance
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
• Discounts on many items through Perkspot
• And more!