Job Title: Resident Services Coordinator
Department: Resident ServicesFLSA Status: Non-Exempt ABOUT NEMA CHICAGO:Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of the NEMA ethos. Disrupting the conventional apartment industry and setting new excellence standards, NEMA began in San Francisco in 2013 with a game-changing residential tower in the city’s transforming Mid-Market neighborhood. Today, NEMA is growing into a national residential rental brand with residences in Chicago and Boston, coming soon to Miami, Los Angeles, and Seattle as well.
The city’s tallest rental residence, NEMA Chicago is a 76-story architectural icon, designed by world-renowned architect Rafael Viñoly and award-winning Rockwell Group. Located on Grant Park, NEMA Chicago boasts stunning Lake, Park, and city views. The tower’s studio- to four-bedroom luxury residences are complemented by a 70,000-square foot collection of locally inspired amenities and tech-powered, predictive service. ABOUT CRESCENT HEIGHTS:Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States.
Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.OUR CULTURE:We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment. SUMMARY:Create a positive and welcoming environment for all residents and guests as well as assist management with the daily operations. Schedule appointments for amenity spaces, address resident and guest concerns, and possess working knowledge of the property’s rules, policies, and procedures.RESPONSIBILITIES:
- Be a welcoming source of help, assistance, and information for all residents and guests.
- Predict residents’ needs and find creative customer-focused solutions; inform supervisor of any resident issues or concerns.
- Demonstrate full and comprehensive knowledge of the building including all departments, services, amenities, and functions.
- Greet residents with a smile and by their name.
- Ensure residents that their needs are our number one priority.
- Monitor the appearance of the front desk area, lobby, and amenity spaces
- Educate residents on the policies and procedures of Residential Life
- Schedule appointments for in applicable amenity spaces throughout the property
- Assist with planning and execution of resident events
- Report maintenance and facility concerns
- Assist with morning lobby coffee service
- Provide the resident with an experience that will always be remembered and with the highest level of responsiveness
- Serve as community ambassador to visitors and residents
- Communicate effectively and efficiently with staff to stay up to date with issues, policies, and procedures.
- Monitor activities and maintain control of facility usage by guest families and all others in the residential spaces
- Assists with special projects.
- Performs other related duties and assignments as required.
- Maintain a positive and professional attitude towards residents, guests, vendors, and coworkers.
- Comply with brand quality assurance, uniform and appearance expectations and standards.
- Act as a brand ambassador to residents and as a service role model to teammates and encourage others to do the same.
- Maintain a high level of communication and feedback within the department, and across other departments.
- Remain proactive in all areas of operation, seeking ways to improve resident experience.
- Assist in coordinating and implementing special projects as directed.
- Perform all other job-related duties as assigned.
QUALIFICATIONS:
- Hospitality-focused approach to service.
- Excellent customer service, problem-solving, and multi-tasking skills.
- Thorough attention to detail.
- Ability to multi-task and adapt to changing priorities
- Must interact effectively with all levels of employees and external contacts
- Ability to function effectively in a collaborative team-oriented environment
- Ability to work independently with minimal supervision
- Detail oriented, organized and calm under pressure
- Excellent verbal and written communication and interpersonal skills to interact with residents and guests.
- Ability to read and interpret documents such as work orders, safety rules, operating and maintenance instructions and procedure manuals.
EDUCATION and/or EXPERIENCE: High school diploma or equivalent is required. Degree from four (4) year university is desirable, will consider candidates with degrees from a two (2) year university combined with related experience. Computer skills including: internet, e-mail, (MS Outlook) MS Excel, MS PowerPoint, MS Word.LANGUAGE SKILLS: Ability to read, write and comprehend simple instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems solving several concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, and color vision.BENEFITS:
- Competitive compensation with additional discretionary bonus awards
- Growth and relocation opportunities across a multi-city residential portfolio
- Generous match on 401(k) plan
- Health insurance with fully paid premium
- Dental insurance
- Vision insurance
- Supplemental insurance programs
- Employee assistance program
- Employee discounts
- Short term disability
- Long term disability
- AD&D insurance
- Life insurance
- Paid time off after first six months
- Commuter benefits in states where applicable
- Anniversary recognition awards
- Field recognition awards
- Professional development assistance
- Referral program
- Tuition reimbursement
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions.
The noise level in the work environment may range from moderate to loud.Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.Relocation Provided: NoThursday -Monday 2:30pm -11pmTuesday/Wednesday- OFF 40 hours per week 18 To 21 (USD) Hourly
