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DMDC Tier 1 Customer Service Rep - DSC (Fort Knox)

InspiritecFort Knox, Kentucky, United StatesOnsite
This job is no longer open

TIER 1 CUSTOMER SERVICE REPRESENTATIVE – DSC


(General Clerk 3) / (EEO/Disability/Vets)


*Successful applicant must comply with federal contractor vaccine mandate requirements. *


Job Responsibilities:Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems.Job Duties:·Resolve or escalate problems. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. ·Simulate or recreate user problems to resolve operator’s difficulties.·Analyze and recommend system modifications to reduce user problems.·Maintain knowledge currency and highest level of technical skill in field of expertise.·Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications.·Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.· Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.Skills and Qualifications:· Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking,   Advanced computer and keyboarding skills, Working knowledge of Microsoft Office programs. Education:Minimum High School Diploma or equivalent.

Preferred Associates or Bachelor’s Degree in any technical field. (Comptia Security plus, beneficial but not Mandatory)Security Requirements:Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.  19.79 To 19.79 (USD) Annually

This job is no longer open

Life at Inspiritec

InspiriTec exists to enable people with disabilities and other disadvantages to gain skills and a job in Information Technology (IT) professions. \r\n\r\nIn support of the mission, InspiriTec operates its own commercial IT firm which provides core technology and resources back into training programs, and which often serves as a competitive and supportive work environment for graduates. This entrepreneurial approach to operating a charitable organization ensures that InspiriTec â??practices what it teaches.â?? In employing people with disabilities as programmers, network engineers, customer service representatives, and project managers, InspiriTec provides Call Center Services, software development, web page design and development, and network integration services.
Thrive Here & What We Value- Friendly and supportive environment- Opportunities for career growth and advancement- Competitive pay and benefits package- Recognition and rewards for outstanding performance- Commitment to giving back to the community- Customer service oriented- Collaborative and team-oriented environment- Emphasis on continuous learning and development- Veteran, Military Spouse, and People with Disabilities Friendly Employer
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