Description
About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else. This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About the team
The Senior Professional Services Consultant team sits within the Identity & Fraud EMEA division working closely with a wide range of stakeholders: New Business; Customer Success Managers; Product Managers; and Professional Services Implementation Consultants. Working in partnership with our Sales Teams, we bring customer relevant solutions to our sales process across discovery, demos, thought leadership, services scoping, coaching, and facilitation.
The role
You will work closely with New Business, Account Managers, Product and the Professional Services Implementation team to shape and sell our Identity solutions and Professional Services into our top accounts. You will use your ability and expertise to solicit business requirements, to develop a sales strategy, design solutions that address these requirements, and provide maximum business value.
What you will do
Support/Expertise
- Serve as the technical expert in New Opportunities supporting Sales and Pre-Sales efforts
- Collaborate with Sales to develop proposals that outlines our consulting services and drive customer account growth
- Possess the knowledge and expertise to support two or more GBG products.
- Stay informed on regulatory requirements, emerging technologies, and the customer journey landscape
- Demonstrate an ability to solve complex problems effectively
- Analyse and make recommendation on how Customers can optimize their onboarding journey
- Design and execute proof of concept projects, demonstrating the value of GBG solutions
Client Engagement
- Plan, schedule, and monitor work to meet time and quality targets
- Engage with clients to identify, develop and meet business needs
- Help identify growth potential within the Customer portfolio
- Ongoing provision of support to customers, ensuring continued satisfaction
- Expand relationships with existing customers, collaborating closely with Sales Managers to identify new professional services opportunities
Requirements
- Experience with design thinking and agile methodologies
- Strong experience running and conducting product demonstrations
- Revenue driven with a sales mindset who thrives in a high paced environment
- Experience collating, translating, and communicating the functional needs of a customer
- Excellent oral, written, presentation, collaboration, and interpersonal communication skills
- Self-motivator that thrives in an ever-changing environment
- Progressive out-of-the-box thinker who is comfortable challenging the status quo
Behaviours we'd like to see
Benefits
https://www.gbgplc.com/en/careers/candidate-information/uk-benefits/
To find out more
If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.As an equal opportunity employer, we are committed to providing fair opportunities for everyo ne regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. Make life@GBG work for you.
