CentralReach is the leading SaaS solution provider for autism and IDD care. Trusted by over 150,000 users, we empower therapy providers, educators, and employers to deliver Applied Behavior Analysis (ABA) and related therapies with innovative technology, industry expertise, and unmatched customer satisfaction.
As our first Account Manager dedicated to small, startup, and growing Autism practices, you will play a pivotal role in driving the success of our CR Essentials platform. You will be responsible for nurturing and expanding your assigned client base, ensuring their satisfaction, and maximizing revenue opportunities through proactive outreach, relationship building, and consultative selling.
Key Responsibilities:
- Drive Account Growth: Proactively engage with your assigned accounts, identifying and addressing their evolving needs, and upselling/cross-selling relevant CR Essentials products and services to drive revenue growth.
- Manage Client Relationships: Build strong rapport with key stakeholders at each account, becoming a trusted advisor and advocate for their success.
- Monitor Churn: Proactively track account health, identify churn risks, and implement effective retention strategies to minimize churn and maximize customer lifetime value.
- Collaborate with Sales & Customer Success: Partner with sales to ensure a smooth onboarding experience for new clients and collaborate with customer success to maintain high levels of client satisfaction.
- Document & Track Progress: Maintain detailed records of client interactions, sales activities, and account health metrics in our CRM system.
Qualifications:
- Proven Track Record: 2+ years of experience in a transactional, fast-paced SaaS account management or sales role with a focus on driving revenue growth.
- Hunter Mentality: A self-starter with a passion for building relationships, identifying opportunities, and closing deals.
- Customer-Centric: A genuine desire to help clients succeed and a commitment to providing exceptional customer service.
- Strong Communication & Presentation Skills: Ability to articulate the value proposition of CR Essentials and tailor your communication style to different stakeholders.
- Tech-Savvy: Proficiency with CRM systems (Salesforce preferred) and a willingness to learn new technologies.
- Experience in Healthcare/Autism Space (Bonus): Familiarity with the challenges and opportunities faced by autism therapy providers is a plus.
What We Offer:
- Competitive Compensation: Base salary plus uncapped commission potential.
- Career Growth: Opportunities to learn and advance in a rapidly growing company.
- Impactful Work: Make a real difference in the lives of children and adults with autism.
- Comprehensive Benefits: Health, dental, vision, 401k, and more.
- Fun & Collaborative Culture: Join a team of passionate professionals who are dedicated to making a difference.
CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes.
Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career.
We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities. CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page. #LI-Remote
