Patient Service Specialist
Job Summary:
This position provides support with the intake and processing of patients presenting for care, and other relative activities.
(We have full-time positions at multiple locations including Steele Creek, South Park, Gaston, Billingsley and Uptown. This position will support our front desk team Monday - Friday 8 am to 5 pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
- Schedule appointments in athenaNet.
- Prepare new patient charts and/or paperwork at patient presentation.
- Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
- Accurately perform registration process.
- Ensure all requirements and fields are satisfied and complete.
- Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
- Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
- Create Credit Card on File Contracts at Check-In.
- Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
- Work “Day End Review” report.
- Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
- Schedule follow-up appointments.
- Reconcile, balance, and close batches daily.
- Accurately record messages
- Educate patients accurately and completely including utilizing the Patient Portal.
- Document appropriately within athenaNet to ensure regulatory requirements are met.
- Monitor and check assigned Athena boxes and other assigned boxes for coverage.
- Work at different Tryon office locations as needed.
- For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
- Verify eligibility and benefits for all patients daily.
- Other duties as assigned.
Requirements:
- Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
- Completion of TB test will be required.
Education:
- High school diploma; some college preferred
Experience:
- Minimum of one-year medical office or healthcare facility experience
- E.H.R. and Scheduling experience
- Experience serving customers in person and on the phone
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
- Dexterity in hands and fingers.
- Ability to quickly respond to changing conditions and situations.
- Ability to concentrate on details.
