eLocal is the most successful digital advertising firm you’ve probably never heard of. Each year, we connect millions of consumers with local and regional businesses, and we are looking for a talented Operations Associate to join our Operations Team remotely from anywhere in Eastern US.
About the Role:
While reporting directly to the Operations Manager, this person will handle a high volume of call & lead returns for our SMB advertisers while trailblazing new processes! The ideal candidate for this position is dependable, self-motivated, detail-oriented, and hardworking with a strong desire for career advancement.
Responsibilities:
- Reviewing open-ended/ nuanced conversations and dispositioning based on our policy.
- Identifying issues that require further investigation / internal escalation.
- Ad hoc call-listening/ dispositioning projects to provide key insights for our Affiliate, SMB, and Enterprise teams.
- Trialing new processes.
- Ability to work cross-functionally, supporting the Customer Success and Sales Teams.
- Reviewing reporting to identify account related issues and recommend solutions.
Qualifications:
- Excellent organizational and communication skills.
- Knowledge of Microsoft Office Suite, Salesforce experience a plus.
- Strong analytical and problem solving skills.
- Continuous learning mindset; ability to be adaptable.
- Ability to work effectively in a collaborative/ team environment.
About eLocal:
If you are looking for the fun and growth opportunities of a startup coupled with the support and backing of a stable corporate parent, eLocal is for you. We are a fast-growing, virtual-first workforce of 160 largely spread across the US (and more recently Canada), with a corporate office in the Philadelphia area where we were founded. For over a decade, eLocal has been one of the leading digital advertising platforms for local and regional commerce. Now with the backing of Brookfield Asset Management – one of the largest investment companies in the world – we are scaling our operation and growing our footprint in the industry faster than ever.We are a certified Great Place to Work™ in 2023-2024 for the fourth year in a row! Year after year, our people overwhelmingly say they would recommend eLocal to friends and family as a great place to work.
- Competitive salary with substantial annual performance-based bonus.
- Participation in long-term incentive plan.
- Heavily subsidized Medical through Blue Cross Blue Shield (95% to 82% company-paid), Dental and Vision.
- 100% company-paid Short-Term Disability, Long-Term Disability and Life/AD&D Insurance.
- Monthly wellness stipend and spending account.
- Flexible, uncapped Paid Time Off.
- 401(k) with company match.
- Extremely positive company culture – we work hard, but people enjoy working here and enjoy working together!
- Work-From-Home position.
