THE ROLE
PlayOn! Sports is looking for a District Renewal Project Manager (PM) who will work within the PlayOn! Sports Customer Experience (CX) team, supporting the critical initiative of driving district renewal success rate for the company. This role will work with key internal and external stakeholders, including sales, install and field operations, field support, and external district representatives that we working to renew. Ultimately, this individual will be responsible for ensuring that our district schools’ equipment is functioning without flaw.Additional responsibilities and accountabilities for this role could include:• Manage a collection of district implementations ensuring that all systems are functioning properly.• Leverage internal systems and programs to deep dive, troubleshoot, and resolve issues remotely for all cameras not functioning properly.• For issues not resolved remotely, identify root cause and on-site troubleshooting required to bring system back up and running.• Coordinate with District Athletic Director, School Athletic Director, District Install Coordinator, and District Field Support team to schedule and execute service calls to district school sites.• Work as the main point of contact with the sales team – providing updates as necessary and answering any questions/concerns.• Track all progress and updates by creating cases in Salesforce and updating as necessary.• For assigned district schools, manage all activities and communication associated with repairs – setting timelines, monitoring progress, and reporting on performance to key internal and external stakeholders.• Passionately work to do whatever it takes to bring all cameras within assigned district schools to function flawlessly and as expected.• Travel up to 50% of the time.
THE PERSON
• You have strong project management skills.• You have strong personal skills to work with District and School Athletic Directors, showing empathy and grit in resolving their schools’ issues.• You are comfortable getting your hands dirty and doing whatever it takes to solve a problem.• You are comfortable troubleshooting technical problems and diving into internal systems resolve issues.• You like to learn and can learn quickly.• You are comfortable juggling multiple tasks/ priorities at once.• You have strong organizational and follow-up skills.• You are flexible and adaptable, and you thrive in a fast-paced work environment.• You have strong communication skills and craft your communication to your end recipient – both internal and external stakeholders.• You are passionate about bringing the best customer experience to our district and school staff.COMPANY OVERVIEWThe future of high school athletics and activities is powered by PlayOn! Sports.
Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online.
As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.WHY YOU’LL LOVE WORKING AT PLAYON! SPORTSPlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off in the off-season. Come be a part of the team that is changing the landscape of high school sports!Some benefits we offer include:• Competitive salary • Multiple Medical options to choose from• Dental, Vision, Life and Disability Insurance• Unlimited PTO • 401K plan with company match • Fun and collaborative hybrid/flexible work environmentNote: Part-time employees and interns are not eligible to participate in any of the Company’s Employee Health Benefit Plan listed above.
These Benefits are only available to full-time employees of the Company.Apply for this job
