About Sprig
Sprig is a product experience platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion, Square, Dropbox and Figma use Sprig to build best-in-class, customer centric products. Most recently, we’ve partnered with Calendly and TripAdvisor and continue to see exceptional growth and diversity within our customer base.At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued.
We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future. More about our mission, values, and why it's a great time to join us can be found here.
About the Role
As a Customer Success Engineer, you are supporting technical questions and issues from our customers. Whether it is an integration issue or question about the technical capabilities of our products, you are comfortable identifying a resolution and determining a next course of action. This position works cross-functionally with our Sales, Product, and Engineering teams to deliver value, drive engagement and expansion, and ensure a best-in-class customer experience.This role is based in office in San Francisco or New York City with flexibility to work remote 2 days per week.
Your Impact
- Diagnose and troubleshoot integration issues, conduct technical demos, and align with business and product goals.
- Resolve technical questions or objections. Identify custom solutions and workarounds to address customer needs and teach customers how to maximize the platform’s value.
- Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points with a priority to onboard and roll out planning.
- Help drive the product roadmap as you bring the voice of your customers into planning meetings to describe inhibiting issues, objects, or lacking features to the product team.
- Partner closely with Sales to support technical onboarding.
- Act as a liaison with our Product and Engineering teams on escalations. Detailed discovery to allow product teams to efficiently address any issues.
Your Strengths
- 2-4+ years of experience in customer success, ideally selling to product teams.
- Problem solver mindset - Hunger for understanding why something is happening and enjoy digging into the source code to troubleshoot issues.
- Familiarity with SDK integrations and publicly available APIs.
- Excellent communication and writing skills, alongside great problem solving abilities.
Benefits & Perks
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $150/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Hybrid Office Policy
- Lunch available 5x a week in SF and NYC
- Dinner available 2x a week in SF
- Company Sponsored Social Events
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.We’re “Great Place to Work” Certified! Check out our profile.
Employee Pay Disclosure
The base salary range for this full-time position is $120,000 - $140,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
