What is the role?
dotCMS is a cloud-based Universal CMS that is changing how enterprises do digital. We seek an individual who understands modern front-end development and has experience as a sales engineer in SaaS, content management, MarTech, or digital business spaces. As a Solutions Engineer at dotCMS, you'll play a crucial role in helping customers grasp the value proposition of dotCMS's solutions by aligning their needs, objectives, and challenges with the product's capabilities. The goal of a solutions engineering role is to participate in customer calls to identify their technical needs, goals, and challenges; recommend and prescribe a path forward; increase adoption by showcasing how dotCMS features could bring value to their business; build customer POCs that address specific requirements; and be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams.We're proud to be 100% remote! dotCMS has been fully remote for over a decade, and as an employee, you may work remotely from any location compatible with standard U.S.
business hours. Please note this is a Full Time Employee position for the US or Canada, and we are unable to sponsor or take over sponsorship of an employment Visa at this time. Additionally, we are not accepting contractors or C2C candidates.What is dotCMS?Founded in 2003, dotCMS is the most agile, scalable and secure content management system for enterprise. Built on leading Java technology, dotCMS is an open-source, universal content management system that gives developers the flexibility of a headless CMS while equipping marketers with no-code visual content authoring.
Whether you're building a network of global websites, an employee intranet, a customer portal, or a single-page web application, dotCMS helps you manage content, images, and assets in one centralized location and deliver them to any channel. Some of our notable customers include Telus, Standard & Poors, Hospital Corporation of America, Royal Bank of Canada, Deutsche Bank, Comcast, Vodafone, Thomson Reuters, Dairy Queen, Lennox International, Chewy.com, and O’Reilly Autoparts.Who are we, really?At “the dot,” you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable, and secure content management system, delighting customers, and having a lot of fun doing it. We’re a curious, innovative, and collaborative group that works from anywhere, having been 100% remote long before a pandemic required it. Working remotely is in our DNA, whether it’s to enjoy the beautiful views of new countries or just more “you” time outside of work. And since we don’t gather around the water cooler in an office, we like to gather around the cool waters of the Caribbean once a year for our regular off-site, where we blow off some steam and re-energize as a group. Responsibilities
- Participate in customer calls to identify their technical needs, goals, and challenges and recommend/prescribe a path forward.
- Increase adoption by presenting and showcasing how new and existing dotCMS features could bring value to their business.
- Build customer POCs that address specific customer custom requirements.
- Be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams.
- Audit and review the existing implementation to help optimize it, lowering customer effort and increasing the value they receive from dotCMS.
- Work with Customer Success to identify and document ways customers facing challenges can be stabilized.
- Document recommended solutions and present them to the customer(s).
- Be the dotCMS Product Expert within Customer Experience, helping Professional Services and Customer Success.
- Lead all front-end and headless discussions with existing customers, including consulting, drafting SOWs, and documenting recommended best practices.
- Use specific knowledge about dotCMS technologies to lower customer effort and increase the value delivered.
- Work cross-functionally with Customer Success and other teams to improve customer health, adoption, and retention.
Why do we get excited about you
- 3+ years of experience in Engineering roles, working with modern Front-end technologies such as NextJS, HTML, Vue, Angular, and/or React.
- 1 to 3 years in Solutions Consultant roles, selling within SaaS, or related industry experience.
- Demonstrated client-facing experience, working with POCs, especially during post-sales processes.
- Solid understanding of software architecture, cloud computing, APIs, integrations, and relevant programming languages.
- Experience with JavaScript, Scripting, Docker, and CSS frameworks.
- Excellent communication and interpersonal skills to effectively communicate technical information to non-technical individuals and to collaborate internally with other teams.
- Demonstrated experience in presentation and interpersonal skills for building relationships.
- Bachelor's degree in Computer Science, Engineering, or any related field. Equivalent experience would be considered.
Desirable Additional Characteristics
- Experience working with a Content Management Platform or similar technology is preferable.
- Experience working with cloud technologies is a plus.
- Experience working with Java is a plus.
Why should you join?If you have great experience but are tired of being a cog in a giant corporate wheel, this job is for you. It’s a chance to create new SaaS offerings at an established, growing company with a mature product in use by major global organizations. Everything you do, every day, will make a huge impact on our company. Your work will be seen, felt and recognized and your past experience valued. “dotCMS is at an exciting stage of growth. We recently welcomed world-class leaders in product, sales, and marketing and are now looking to add a sales executive to support our Head of Sales.
We believe the next two years will be our best ones yet, and this is a great opportunity to be a part of a company that is well on its way to stake a claim as a leader in a very dynamic industry.” said CEO Zain Ishaq.Your Compensation. We offer competitive compensation that allows you to make a great living for yourself and your loved ones. Only full-time employees in the US or Canada are eligible for 401(k) plans in the US or RSP in Canada.Your Team. We are a humble, competitive, and small vendor making waves in our industry, and you will be part of a team that has your back.
You never walk alone! We are a diverse and distributed team, and we offer annual company-paid training and development to our team members.Your Voice. Your voice matters to all of us, and we appreciate your opinion as we scale our company to the next level in an open and transparent environment. We will periodically update the entire team on business performance and strategic initiatives and offer the stage for an entrepreneurial-minded professional to produce key initiatives that help to move the needle.Your Time.
We are a 100% remote work company offering a home office allowance for equipment. We value you as an individual, team member, and professional. We can only expect you to deliver high performance within the right amount of You-time. Therefore, you will have access to an Open PTO policy (after the first 90 days in the company) policy and a generous number of local company-paid holidays.Your Benefits. Only for full-time employees, we offer a comprehensive medical/dental/vision plan with 100% monthly coverage for employees.
Additionally, we provide up to 16 weeks of paid parental leave (in accordance with specific country legal regulations), as well as STD and LTD.dotCMS is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
