Description
CoreView is on the hunt for a Solution Implementation (SI) Specialist to enhance our post-sales team. This role is pivotal in maintaining and improving client relationships through superior technical and strategic support. The SI Specialist ensures a seamless transition from pre-sales to post-sales, working closely with the Pre-Sales Technical Engineer and Technology Account Manager teams. The main goal is to manage the successful deployment and optimization of our solutions to meet client needs and ensure their long-term success. Key Responsibilities
- Pre to Post-Sales Transition: Ensure a smooth handover of client accounts with the Technology Account Manager team, tailoring support to meet technical and business needs.
- Technical Role Engagement: Connect with key technical roles in client organizations for successful CoreView solution integration.
- Client Collaboration: Join client meetings to understand requirements, showcase implementations, and set success metrics.
- Solution Advocacy and Testing: Explain solutions to stakeholders and agree on testing protocols.
- Independent Client Engagement: Keep in touch with clients for any clarifications or discussions.
- Effort Estimation and Time Reporting: Estimate activity efforts and manage time effectively.
- Adoption Monitoring and Optimization: Monitor solution adoption and identify improvement areas.
- Growth Opportunity Identification: Look for upsell and cross-sell opportunities.
- Professional Services Engagement: Suggest professional services to support client goals.
- Continuous Client Engagement: Regularly check in with clients to meet their ongoing needs.
- Product Roadmap and Training: Inform clients about new features and conduct training sessions.
Requirements
- Experience in solution implementation or a similar post-sales role.
- Strong technical background, especially in Microsoft 365 Admin Center, account identities, mailbox security, and SharePoint, OneDrive, and Teams security configurations.
- Skilled in managing client transitions from pre-sales to post-sales, understanding the sales cycle and customer lifecycle management.
- Excellent problem-solving and presentation skills.
- Ability to collaborate across teams for a seamless customer experience.
