Kinetik is a high-growth healthcare technology company reshaping the severely fragmented healthcare transportation industry. We equip health insurances, brokers, and providers with our suite of products and solutions that are proven to increase efficiency, transparency, and interoperability.
About the Implementation Specialist Role:
As an Implementation Specialist, the person will play a key role in launching, configuring, and training customers on the different Kinetik platforms. The person will work directly with the customers to understand their needs, providing hands-on guidance with a dedicated team of engineers to ensure successful use of our platform. The Implementation Specialist will be also responsible for optimizing our accelerating customer launch timelines.
The Implementation Specialist Responsibilities:
- Performs configuration changes, acceptance testing and training regarding upgraded systems
- Tracks KPIs and project deliverables
- Plans, organizes and controls multiple project initiatives in accordance with approved scope and schedule
- Stays on top of the delivery of assigned projects, and acts as the primary communication point for the Technology-Engineering team with stakeholders
- Works cross-functionally with our Product, Engineering, and Sales teams to share customer insights and help inform our product roadmap to meet customer needs
- Assists in developing and implementing configuration management (CM) procedures
- Leads a growing team of implementation engineers serving as the first points of contact for customers, ensuring they have a great experience throughout their implementation journey
- Onboards, supports, and ensures the success of early customers in their use of Kinetk's platform through effective problem solving, serving as an internal client-facing point of escalation
- Prepares, facilitates, and documents outcomes of team communications; ensures that meetings have clear purpose and objectives and key outcomes are documented
- Develops an understanding of the regulatory, legal, clinical, and commercial functions that contribute to overall project success
- Guides cross-functional teams through planning, design, development, validation, and study execution
- Establishes and maintains project schedules, and generates reports that summarize project status and risk
- Works closely with Technology, Product Teams, and cross-functional teams to build implementation strategies for enterprise clients
- Creates and updates implementation documentation for customers using the suite of software and technical platforms
- Performs other related duties as assigned
Qualifications and Skills:
- 2-5 years of experience in project management, product, and/or delivery and operations
- Bachelor’s Degree or equivalent is strongly preferred
- Experience in healthcare, technology, or transportation industries, including product configuration and customer onboarding experience
- Demonstrated leadership and ethics; and ability to hold others accountable for delivery
- Strong communication skills, both oral and written; demonstrated ability to speak up appropriately and to raise issues to teams and management
- Ability to establish good working relationships with employees at all levels, resolve conflict and provide feedback, and to devise and implement creative solutions to problems
- Highly collaborative and solution-oriented with a flexible mindset that can adapt to changing needs
- Ability to work in a fast - paced startup environment without losing sight of goals and key deliverables
- Familiarity with technical work including APIs and excitement to dive into technical implementation structure
- Strong organizational skills and attention to detail
- Must be willing to travel if needed
- Must be willing to work extended hours if needed
- Valid work authorization required
Why Kinetik?
- Inclusive and fast-growing team
- Health, Vision, and Dental benefits
- Life and Disability benefits
- 401k Plan
- Unlimited PTO
- Commuter benefits
- Pet benefits
Implementation Specialist Pay Range$80,000—$100,000 USDAt Kinetik we strive to grow in a collaborative, inclusive, and innovative environment. We encourage each team member to combine efforts and express curiosity about new possibilities. Join our team at Kinetik and help us revolutionize the healthcare transportation industry with cutting-edge technology solutions!
CCPA Statement
If you are located in California, United States, you may be subject to certain rights in relation to your personal information under the California Consumer Privacy Act (CCPA), as outlined below:
- The right to know about the personal information that we collect about you, including the categories of personal information collected, how it is used and how it is shared;
- The right to delete the personal information we have collected about you (with some exceptions);
- The right to opt out of the sale of your personal information; and
- The right to non-discrimination for exercising your CCPA rights.
You may seek to exercise any of these rights by contacting the Kinetik Compliance Department by clicking here.
