Here at IMG we are pleased to announce that we are looking for a
Team Leader to join our Travel Claims Teamworking Remotely or Hybrid working 37.5 hours a week, Monday to Friday with a competitive salary of £29,000 - £32,000 (Depending on Experience). The Travel Claims Team Leader works with, and oversees, our team of remote and office- based Travel Claims Handlers, who work alongside our 24-hour emergency assistance teams, providing assessment of reimbursement claims, effectively planning, managing, prioritizing and communicating their own workload and those of the Travel Claims team contributing to the successful delivery of the claims and customer service.As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes.
Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. The Travel Claims Team Leader manages all escalated cases to resolve issues as swiftly and professionally as possible, and manages all legal expenses, personal liability and personal accident claims, in line with underwriter guidelines and under the guidance of the Travel Claims Supervisors. The Travel Claims Team Leader reports to the Travel Claims Supervisors, providing continuous support in the people-management of the team, by means of 1-2-1s, probationary reviews and performance management.
They use management information to effectively plan and execute service turnaround times and to review and identify any new processes, or changes to existing processes, to better enhance the overall performance and success of the team.This is a great opportunity for anyone who is looking to enhance their career in the insurance industry. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.What does a day in the life of a Team Leader look like:
- Lead and develop a team of Travel Claim Handlers to deliver a high-quality claims service at all times, monitoring individual performance, identifying training needs, providing coaching & guidance and managing any issues.
- Provide practical and technical support to the team on a daily basis with claims handling.
- Carry out regular documented formal and informal appraisal and one to one interaction to maintain a motivational and productive working environment within the team.
- Monitor daily workloads and manage resources to ensure departmental and agreed service standards are achieved.
- Review and monitor work performance continually against agreed KPIs and SLAs.
- Review all decline referrals before they are sent to insurers, subject to contract.
- Review all high value claim referrals, client specific, to ensure coverage accuracy and quality of communication.
- Handle all legal expenses, personal liability and personal accident claims from the outset, referring to the relevant insurers (and / or their appointed solicitors) until completion.
- Escalate any unresolved departmental queries or claims.
- Ensure that the department’s standards and quality objectives are maintained.
- Ensure close co-operation and efficient communication within the department and across the business.
What We`re Looking for:
- 1 to 2 years experience in a similar role (Required)
- Strong work ethic and the initiative and ability to work independently or in a team environment
- Travel insurance experience (Preferred)
- Attention to detail and good listening skills. Can follow complex instructions
- Good interpersonal and customer service skills (both written and spoken)
- Enthusiastic, self-motivated with a ‘can do’ attitude
- Experience of working in an insurance or compliance environment would be advantageous
- Ability to develop, implement and assess performance metrics.
- Ability to inspire, on both an individual and team level, to ensure the continued enhancement of the team and its success.
What do we offer:
- Working from Home (Remote or Hybrid)
- Competitive Salary of £29,000 - £32,000 (Depending on Experience)
- We promote internally as much as possible
- Diverse workforce
- Summer and Christmas Parties
- Birthday Day Off
- Bupa Dental Insurance
- Healthshield Cash Plan
- 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro rata)
- Surprise events for overachieving employees - such as tickets to Beyonce etc
- Employee of the month/year awards
- 2 volunteer days a year
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
