Description
Founded in May 2015, Papier is a London based start-up, which has raised £60m+ million since launch. Papier’s collection of stationery products, from notebooks & diaries to notecards and wedding invitations, is designed to feed curiosity and contemplation, to invite people to uncover the possibility of a blank page. The business is growing and internationalising rapidly, particularly experiencing growth in the US across both D2C and wholesale channels.The Operations Administrator will support the team in managing Papier's global operations, helping with reporting needs and creating and maintaining internal presentations and documents.
As new products and third-party suppliers are integrated, this role is crucial for system setup and configuration, ensuring operational efficiency, and conducting product testing to meet Papier’s standards and customer expectations.This position presents an exciting opportunity to gain comprehensive knowledge of retail operations, build relationships with third-party printers, warehouses, and carriers worldwide, and contribute to Papier's growth. This role is paying a salary of £28,000 per annum.
Main Areas of Responsibility
- Assist in managing third-party print, fulfillment, and carrier partners, ensuring accurate and well-documented SLA reporting to support timely customer deliveries.
- Facilitate implementation and development of operational policies and procedures to improve efficiency and productivity.
- Aid in gathering data for key projects and seasonal requirements.
- Support the operational setup and configuration of new products with all relevant third-party print and fulfillment partners.
- Assist in product testing with third-party print and fulfilment partners to ensure new lines meet Papier’s specifications and standards.
- Raise purchase and transfer orders in our ERP Netsuite and monitor receipts, booking in with 3rd party providers as needed.
- Maintainence of shipping services
Requirements
- High attention to detail and desire for accuracy
- Enthusiasm for direct-to-consumer excellence
- A proactive problem solver
- Personable with excellent communication skills
- Ability to work collaboratively within a team
- Driven to develop new skills and expertise
- Excel or Google Sheets experience is valuable
- Available to work from our London office (Mornington Crescent) Tues-Thurs each week
- Candidate must be authorised to work in the UK
Benefits
- We recognise the need for a work-life balance and offer a hybrid working model of 3 days in the office at Maison Papier, our lovely Camden office.
- 25 days annual leave per year
- 20 days per year to Work from Anywhere
- Private medical and rewards scheme with Vitality Health (including 50% off gym memberships with Virgin Active, Pure Gym and more).
- Enrolment into the Papier Pension scheme through the People Pension.
- £45 monthly cultural allowance
- £75 personal stationery allowance, and £150 to spend on our Occasion stationery for a lifetime special event
- 40% staff discount along with a family and friends discount
- Papier with Purpose. We give back to the community and offer 2 days paid per year to volunteer for a cause you care about.
- Constant access to mental health, well-being resources and support from our in-house first aiders.
- Weekly team lunches & regular cultural trips.
- Our pooches are a part of the Papier team and you may see them from time to time in Maison Papier.
- Inclusive and friendly team who will make you feel welcome from day one.
At Papier, we believe that the diverse perspectives of all paper people deserve to be celebrated. A creative and curious community, we strive to be inclusive and equitable to all. We’re an equal-opportunity employer and do not discriminate against any employee or applicant on any grounds. From hiring processes to day-to-day business, we aim to create an environment that is accessible and safe for everyone. We’re always working towards building a balanced and supportive workplace, with policies and ways of working to ensure everyone can make the most of their time at Papier.
