Enterprise Customer Success Manager
At Section, we’re building the business school for the Age of AI. Generative AI is crashing into organizations, careers, and livelihoods. Yet the workforce is unprepared for this level of change. Therefore, we believe it’s our job to enable every knowledge worker to join the AI class – making them confident and proficient with AI and putting AI to work in their role or function. Our goal is to bring 100,000 employees into the AI class by 2025, and millions more by the end of the decade.Section is seeking an experienced Enterprise Customer Success Manager to join our Enterprise Sales team.
In this role, you'll be responsible for managing and growing a portfolio of 40-50 enterprise accounts representing a significant amount of Section’s recurring revenue.This is a remote position for employees based in the US. OTE will be between $130,000-$150,000.
Responsibilities:
Develop a deep understanding of each client's business, industry challenges, strategic objectives, and current AI capabilities, serving as the primary point of contact and building strong relationships with key stakeholders, executive sponsors, and AI champions
Utilize Section's AI proficiency tools and courses to measure pre- and post-adoption AI maturity, justifying ROI and driving expansion opportunities while owning the end-to-end customer lifecycle from AI readiness assessment to renewal
Lead strategic, consultative conversations demonstrating how AI enhances various business functions (e.g., sales, marketing, finance, operations) to drive adoption across the organization, aligning Section's AI solutions with clients' existing platforms, priorities, and initiatives
Proactively identify and pursue expansion opportunities by uncovering unmet needs and proposing solutions that align with the client's business strategy
Develop and execute strategic account plans to drive AI product adoption, customer satisfaction, and revenue growth
Collaborate with internal teams to design and deliver AI-focused learning solutions that address specific client challenges and use cases
Monitor customer health metrics, AI adoption rates, and value realization, proactively addressing any issues or concerns
Stay current with emerging AI trends and applications to provide thought leadership and strategic guidance to clients
Provide regular updates and forecasting to leadership on account status and renewal risks
Requirements:
5+ years of experience in a Customer Success, Account Management, or similar client-facing role
Proven track record of managing and growing enterprise accounts, ideally with Fortune 100 brands
Strong business acumen with the ability to understand complex organizational structures and decision-making processes
Deep interest and knowledge in the use of generative AI for knowledge work and enterprise solutions
Ability to effectively communicate the value and potential of AI technologies to clients at various technical levels
Exceptional communication, presentation, and interpersonal skills
Strong analytical skills to assess client needs, develop business cases, and measure the impact of Section's solutions
Ability to build trusted advisor relationships with key decision-makers
Experience with customer success platforms and CRM tools
Bachelor's degree or equivalent experience
Compensation:USD 130000-150000
