Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Envoy is looking for a Billing and Collections Specialist to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Supervisor, Accounts Receivable, and will have great visibility cross-departmentally across all functions of the organization.
As our Billing and Collections Specialist, you will be required to:
- Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
- Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
- Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
- Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.
- Assist in both internal and customer facing report creation or updating on a recurring or as needed basis
To apply for this role, you should possess the following skills, experience and qualifications:
- Bachelor's degree or related experience
- 1-3 years of experience in a customer facing role
- Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
- Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
- Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
- Yearning to immerse yourself in learning a new industry and product to become an expert
- Must speak fluent English
- High proficiency with Microsoft Excel
- Experience in Reporting
- Demonstrate a high attention to detail
