NOC Analyst
Boingo simplifies complex wireless challenges to connect people, businesses and things. For 20 years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there.At Boingo, our network is our product, so our NOC is at the heart of what we do. As our NOC Analyst, you’ll work in our beautiful new office hub at the Star at Frisco. The space features a luxury resort, indoor stadium, championship golf courses and an entertainment district! You’ll monitor and maintain our worldwide footprint of over 700K hotspots, using the latest technology to respond to issues impacting the performance of Boingo’s global Wi-Fi and DAS carrier services network. You’ll play a key role in maintaining our core provisioning / authentication infrastructure.
The right candidate will bring years of professional experience in a NOC environment utilizing industry standard tools, diagnostics, communication, issue tracking and documentation for fault detection, response and resolution to meet or exceed SLAs. If you’re ready to keep our systems up and running overnight for our half a billion users, then read on!
Day Shift: Fri - Tues 10am-7pm CST. This is the only shift that is open.
Responsibilities:
- Leverage industry standard tools, experience, and proactive testing to monitor the availability and performance of server infrastructure and networks.
- Respond to alerts, inbound email / voice calls and fault detection with event classification, prioritization, triage, communication, diagnostics, documentation and escalation.
- Diagnose and repair network quality and outage issues remotely.
- Create, update and route trouble tickets as needed in response to issues detected. Track ticket status to resolution and close out documentation
- Adhere to response and resolution timelines to ensure quarterly network performance and uptime goals and objectives.
Requirements:
- 3-5 years' work experience in Tier 3 or Support Engineering Network Operations role preferably in a service provider environment preferred
- Minimum 3 years' work experience with LAN / WAN IP networks, routing / switching technologies / protocols and Wi-Fi access networks
- Minimum 3 years' experience with Linux support and administration, server health monitoring, application monitoring, diagnostics and basic shell scripting
- Strong understanding of RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP / IP, VLAN, WLAN, VPN and Wi-Fi protocols and technologies
- Demonstrated experience in Cisco or comparable hardware device configuration, backup and change management
Meet Boingo
Boingo Wireless simplifies complex wireless challenges to connect people, business and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love.Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.
There’s also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks of paid parental leave, and more! It’s no wonder we’ve been named among the Best Places to Work in LA 7 times!Boingo’s new headquarters is at The Star– home of the Dallas Cowboys. The Star District offers 35 shops, restaurants, and specialty services. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status#LI-Hybrid
