Tenant Account Analyst

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  Internal liaison with Leasing, Property Management, Regional Counsel and our third party lease administration team
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  Review of tenant CAM & real estate tax billings
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  Support internal requests for detailed lease interpretation and any supporting calculations
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  Manage tenant vacates
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  Review the monthly rent roll, specifically monitoring tenants awaiting rent commencement
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  Process and notify tenants of changes in their rent, CAM, real estate tax and other charges
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  Review late fees prior to assessment
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  Run quarterly statements
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  Prepare / provide due diligence documentation as required
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  Primary responsibilities also include; Tenant account maintenance, collections and pursuit
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  Collecting tenant rents and all other charges
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  Handle all tenant discussions and communications
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  Responsible for tenant accounts receivable pursuit, documentation and follow-up
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  Resolve all disputed charges, including CAM, real estate tax, base rent, utility and other charges
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  Research and apply unapplied cash balances
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  Prepare tenant demand and default notices
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  Set up and monitor payment plans
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  Identify and process write-offs
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  Identify tenants for legal collections (with outside attorneys)
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  Manage legal collections pursuit liaising with internal and external counsel
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  A/R management reporting
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  Establish and maintain a healthy and productive relationship between landlord and tenant
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  Special projects as assigned

Requirements:

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  2 or 4 year degree with business concentration preferred, or equivalent, relevant work experience
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  2 – 3 years’ experience in commercial real estate
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  Collection experience preferred
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  Ability to read and understand complex real estate based legal documents
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  Real estate / commercial lease abstractions skills are a plus
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  Proficiency in Microsoft Word, Excel and Outlook, with ability to quickly pick up other systems
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  Strong written and verbal skills