Consumers Credit Union is a top-rated, Great Place To Work certified, credit union in Illinois and we’re hiring for an
Assistant Manager Collections! This is a great opportunity for an individual who has a passion for team development, coaching, leadership and communication skills, and is a champion for change!
Schedule/Location:
- This is a “flex” position with work from home days along with onsite days based at our Lake Forest corporate office.
- Local Northern IL/Southeastern WI candidates only!
What you’ll do:
As an Assistant Manager Collections, you’ll plan, oversee, and lead a team of employees to meet financial goals of the organization, including functional and individual objectives. Coach, mentor, and develop staff and serve as point of contact for issues regarding daily activities and expectations. You will also collaborate with Collections Leadership and communicate emerging trends.
Major Duties and Responsibilities
- Supporting the Collections leadership in various areas as needed, such as delinquency tracking, report analysis and staff performance.
- Generating and reviewing delinquency and productivity reports. Ensuring team is following all applicable compliance and regulatory guidelines.
- Assisting in monitoring and ensuring coaching is occurring for quality control and audit findings; implement mitigating steps in place to avoid future issues.
- Acting as lead for member escalations in the absence of management. Serving as the first point of contact for employees. Promoting team development and member resolution through CCU’S core values.
- Overseeing late-stage delinquent portfolio to assure necessary steps have been completed to submit for charge off, dispose of collateral, and monitor vendor performance. In addition, oversight of high-stage delinquency including monitoring progress and providing guidance to collectors.
- Leading a team to meet objectives and goals. This will include training new hires in collaboration with Senior Collections Team; providing career development planning and opportunities; responsible for staffing, performance, discipline, and problem resolution.
What we’re looking for:
- High School Diploma or GED
- 3+ years’ experience in Collections, Loss Mitigation, Risk Management, Issue Resolution or Related - Minimum
- 1+ years’ experience in People management – preferred
- Excellent problem solving, time management, and organizational skills
- Outstanding leadership and management skills, a true passion for service, high-level of patience, tact, superior judgment, and excellent communication skills are necessary
- Thrives on being helpful, positive, acting with integrity, dependable, great attitude, natural ability to develop relationships, and embracing inclusion and diversity
- Flexibility to work roughly 40-45 hours/week between the following hours:
- Monday-Friday: 8:00 am-5:00 pm
With CCU you’ll enjoy:
A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:
- FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
- Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
- Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
More about CCU:
We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.In fact, we serve over 200,000 members and have over $3 billion in assets.
We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.
CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.
