Principal Devops Engineer

Why Work at Reputation?

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  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
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  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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  Our Mission: We exist to forge relationships between companies and communities.

Job Summary:

Responsibilities:

• Provision and maintain cloud infrastructure for all environments using Kubernetes.
• Support engineering in developing best-of-breed services.
• Investigate, prototype, and implement new technologies to support our engineering organization.
• Performs project and technical leadership for major infrastructure upgrades and installations.
• Provide level 2 support to SiteOps team who monitor and operate the production environments.
• Ensure that we maintain a SOC 2 compliant environment.
• Additional duties as assigned.

Requirements:

• Experience with Infrastructure As Code configuration management tools like Helm, Terraform.
• Infrastructure implementation experience for MongoDB, ElasticSearch, Redis.
• DevOps implementations like Jenkins build pipelines, deploy pipelines, Argo CD suite.
• Strong in Kubernetes. CKA is preferred.
• Experience in one cloud platform like AWS, GCP or Azure and preferred experience administering GCP and Kubernetes.
• Detailed scripting and programming experience in Python or Bash.
• System Administration experience with IT, Networking, and Security.
• Experience and mindset of maintaining security compliance with industry standards.
• Experience with a production, distributed cloud application.
• Ability to work as an individual contributor with minimal direction.
• Likes to take initiative and drive projects to completion.
• The mindset of documenting as you go.

Qualifications:

• 6-9 years of experience in a similar role.
• Experience administering data stores such as MongoDB, Elasticsearch, RabbitMQ, Redis, Postgres.
• Experience with GCP and GKE and Kubernetes tools like ISTIO, Helm, Kiali, Cockpit.
• Experience with build tools like maven, gradle, npm running on Jenkins. ArgoCD will be a plus
• Experience with creating content for knowledge bases.
• Monitoring tools like Prometheus, DataDog, New Relic will be a definite Plus

When you join Reputation, you can expect:

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  Flexible working arrangements.
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  Career growth with paid training tuition opportunities.  
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  Active Employee Resource Groups (ERGs) to engage with. 
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  An equitable work environment. 

Our employees say it best:

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  Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
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  Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
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  Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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  Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

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  Diversity: Embracing a culture that values uniqueness.
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  Inclusion: Inviting diverse groups to take part in company life.
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  Belonging: Helping each individual feel accepted for who they are.

Additionally, we offer a variety of benefits and perks, such as:

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  Flexible PTO
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  Paid company holidays 
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  4 company provided, “Recharge Days”, which are wellness days off for the entire company
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  Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 
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  Employee Assistance Program
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  Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 
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  Fetch Pet Insurance
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  401K
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  Health, dental and vision insurance
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  Paid maternity leave 
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  Employer paid short term and long term disability and life insurance